UGOCHUKWU KINGSLEY OZIRI
London,ON
Summary
Experienced with strategic planning, business development, and operational management. Utilizes strategic insights to align company goals with market opportunities. Track record of effective leadership in cross-functional team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Managing Director
Zurich Platinum Services Limited
02.2019 - 07.2024
- Develop and execute the company's long-term strategic plan, including setting clear objectives, goals, and targets that align with the company's vision
- Use data analytics to identify growth opportunities, market trends, and competitive advantages
- Oversee the company's financial health, including budgeting, forecasting, and financial reporting. The company's income increased by 30%, and recovered bad debt.
- Analyze financial data to make cost-effective decisions, manage cash flow, and maximize profitability
- Ensure smooth day-to-day operations of the company
- Manage and receive approximately 35 calls and emails daily
- Build and maintain strong relationships with clients, investors, and stakeholders
- Use data to provide clients with insights into market conditions and investment opportunities
- Stay up-to-date with the latest technology trends in the real estate industry, including real estate data analytics tools and platforms
- Implement technology solutions that enhance decision-making and operational efficiency
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Attend to over 20 customers daily, resolving disputes and ensuring customers are satisfied.
- Cultivated a strong organizational culture built on integrity, accountability, and teamwork, resulting in higher staff retention rates.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Technical Support Engineer
Fouani Nigeria Limited (LG Electronics)
02.2012 - 11.2015
- Responded to support requests from 20 end-users and patiently walked individuals through basic troubleshooting tasks daily.
- Assisted in the creation of a knowledge base for common technical issues, increasing resolution efficiency.
- Implement effective communication strategies with customers to better understand their needs and provide tailored support solutions.
- Optimized workflow processes by implementing more efficient methods for logging, tracking, and reporting technical support cases.
- Led workshops for internal staff on best practices for troubleshooting and maintaining hardware components, fostering a culture of continuous learning within the organization.
- Mentored and guided five junior engineers, fostering the development of skilled professionals within the technical support team.
- Resolved complex technical problems through thorough troubleshooting and analysis on a daily basis.
Service Technician
Ekiti Local Government Secretariat (N Y S C)
01.2010 - 01.2011
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers weekly.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Managed approximately 30 incoming calls and emails per day from customers
Education
Graduate Certificate - Business Analysis
09.2025
- Project: Project Management: Creating a second-hand store for Fanshawe students by students, Project Manager, A team of four created a second-hand store for Fanshawe College students, focusing on business planning, securing funds, and budgeting. The project includes setting up the store, managing inventory, and implementing marketing and outreach.
- Business intelligence: Examined how data may be visualized using Tableau, charts, and graphs to provide actionable insights for well-informed decision-making.
Bachelor of Science - Electronics And Computer Engineering Technology
07.2010
Skills
- Operations Management
- Staff Management
- Quality Assurance
- Team Collaboration
- Decision-Making
- Customer Relations
PROFESSIONAL SUMMARY
- Enthusiastic and detail-oriented Business Analyst Co-op Student with a strong data analysis and problem-solving foundation. Currently pursuing a degree in [Your Major] at [Your University], with hands-on experience in gathering and interpreting data to support business objectives. Skilled in using analytical tools and software to identify trends and provide actionable insights. Eager to apply academic knowledge and technical skills in a real-world setting to contribute to team success and gain valuable industry experience. Committed to learning and growing in a dynamic business environment
- Proficient use of Microsoft Office suite (Word, Excel, PowerPoint, Outlook), as well as good utilization of database management tools such as data analysis and visualization tools such as Tableau, Power BI, and VISIO
- Good knowledge of computer networking/hardware troubleshooting and maintenance.
Certification
- Standard First Aid & CPR/AED level C Canadian Red Cross 2024
- Worker Health and Safety Awareness, Ministry of Labour, Training, and Skills Development's Organization Ontario, September 2024
Timeline
Managing Director - Zurich Platinum Services Limited
02.2019 - 07.2024
Technical Support Engineer - Fouani Nigeria Limited (LG Electronics)
02.2012 - 11.2015
Service Technician - Ekiti Local Government Secretariat (N Y S C)
01.2010 - 01.2011
Fansahwe College - Graduate Certificate, Business Analysis
Lagos State University - Bachelor of Science, Electronics And Computer Engineering Technology
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