Ugochukwu Sidney-Moka
Ajax,ON
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Control System Technician
Modern Niagara
04.2018 - 05.2023
- Successfully passed certification in Distech Controls Applications, Envysion Tech studio, along with other certifications such as First aid, WHMIS,WHSA step 4 and 5.
- Install, repair, replace and service both hospital and commercial HVAC equipment, components and wiring; as well as educate other team members/junior technicians on best practices to fix system problems. Commissioning of UFADS, UH, CAV, VAV, , AHU, VFD drives, FCU, FTPU,EF, METERs,BTU, GAS meters, and Lighting.
- Optimize performance by balancing systems, performing routine maintenance on diverse systems, calibrating controls, and working alongside with other construction workers.
- Illustrate technical skills, tools and techniques to troubleshoot and fix issues on various systems, valves, network start ups, dampers, programs, and third party devices.
- Building database, Floor graphics on N4 or Envision Horizon, setting up the trends and alarms, network start up, bringing devices onto the server and linking it all to the building network for the building controls systems.
Technical Support Team Lead
Teleperformance
12.2016 - 04.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality; as well as activated accounts for clients interested in new services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues by using ticketing systems to manage and process support actions and requests.
- Provided support for networking protocols and escalated to Tier 1 IT support for non-technical internal users.
- Evaluated and responded to incoming sales leads and requests for technical support assistance by Identifying potential sales and cross-selling opportunities in course of delivery of support services.
Electrical Technician
Juhel Limited
08.2011 - 08.2013
- Installed and tested electrical conduit and wiring for power, controls and lighting to ensure flow and function.
- Interpreted blueprints, schematics, drawings and layouts to complete repairs.
- Checked supportive electrical equipment such as brackets and hangers: troubleshooted telemetry system inputs and outputs to water control computer system.
- Monitored control system software and escalated to the IT department with any networking issues to ensure the Installed databases on the company's server are maintained.
Education
Associate of Applied Science - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Seneca College of Applied Arts And Technology
North York, ON10.2017
Bachelor of Science - Electrical Electronic Engineering
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana10.2011
Skills
- Teamwork and Collaboration
- Training and Development
- Maintenance and Repair
- Critical Thinking
- Project Management
- Graphic design
- Interpersonal Communication
- Organization
- Time Management
- Leadership
Accomplishments
- Promoted to Senior Controls Systems Technician.
- Lead a team of 5 construction members to achieve the collective goals of the project.
- Achieved a well run Hospital BAS System by completing the database, the Graphics, the functional testing of all the controllers, VFD, FCU, CAV, VAV, UFAD, Door Locks, Alarms,and lighting with accuracy and efficiency.
Certification
- 6002 Distech Controls Application Certification
- Worker Health and safety Awareness in 4 steps
- Worker Health and safety Awareness in 5 steps
- First Aid
- WHMIS
- Working At Heights
- Distech Envision Controls Certification
Timeline
Control System Technician
Modern Niagara
04.2018 - 05.2023
Technical Support Team Lead
Teleperformance
12.2016 - 04.2018
Electrical Technician
Juhel Limited
08.2011 - 08.2013
Associate of Applied Science - Electrical And Computer Engineering Technology (Automation And Instrumentation Option)
Seneca College of Applied Arts And Technology
Bachelor of Science - Electrical Electronic Engineering
Kwame Nkrumah University of Science And Technology
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