Ugochi David
Ottawa,ON
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution, and flexibility to learn new skills. Expertise in resource allocation and schedule management.
Overview
3
3
years of professional experience
Work History
Receptionist and Administrative Assistant
Riverstone Retirement Community
11.2023 - Current
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered multi-line phone system, routing calls, delivering messages to staff and residents
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to residents inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Cashier
TD Place
05.2022 - 02.2023
- Managed transactions with customers using a cash register
- Tracked transactions and balance sheets, and reported any discrepancies
- Received payment by cash, check, credit cards, vouchers or automatic debits
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Assistant
Somerset Community Health Care Centre
08.2021 - 09.2022
- Provided administrative support to the financial manager, human resources manager, and accounts receivable
- Maintained all office equipment, such as printers, fax machine, and copiers
- Coordinated and scheduled weekly meetings, and transcribed minutes
- Handled sensitive information in a confidential manner
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Kept office equipment functional and supplies well-stocked to promote efficient operations
- Assisted the Finance department with sorting out payroll and improving processes.
Education
Associate of Science - Business Administration
Algonquin College
Ottawa, ON07.2022
Skills
- Organization skills
- Office Administration
- Medical Terminology
- File Organization
- Meeting planning
- Database Management
- Leadership Skills
- Advanced MS Office Suite knowledge
- Computer Skills
- Administrative Support
- Strong Problem Solver
- Communication skills
- Computer Proficiency
- Conflict Resolution
- Critical Thinking
- Strong Attention to detail
Languages
English
Full Professional
Timeline
Receptionist and Administrative Assistant
Riverstone Retirement Community
11.2023 - Current
Customer Service Cashier
TD Place
05.2022 - 02.2023
Administrative Assistant
Somerset Community Health Care Centre
08.2021 - 09.2022
Associate of Science - Business Administration
Algonquin College
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