UGOCHI CHUKS ONWUBIKO
Moncton,Canada
Summary
A result-driven team player with extensive experience in customer service, marketing & sales, and financial reporting. Proven ability to deliver exceptional service, offer advisory services to customers on products, and maintain accurate records. Articulate, energetic, results-oriented, and passionate about developing relationships, cultivating partnerships, and growing businesses.
Overview
15
15
years of professional experience
Work History
Multi Skilled Personnel
Kenneth Spencer Memorial Home
06.2024 - Current
- Proactively identified and addressed gaps in service operations, aligning with organizational goals for responsiveness and care excellence.
- Provide first call resolution and satisfy customer expectations.
- Taking accountability and appropriate action to resolve customer issues efficiently and effectively.
- Accurately resolving customer questions with a high level of professionalism.
- Follow up with customers to ensure customer satisfaction on previously reported issues.
- Communicating effectively with clients regarding activities and events.
Customer Services Associate (Part-Time)
Best Buy
10.2023 - 12.2023
- Engaged the customer by creating product awareness and enthusiasm.
- Provided superior customer service, which included exchanging pleasantries with customers, providing information, completing sales, and arranging deliveries.
- Assisted other Sales Advisors as required in a team-oriented environment.
- Effectively promoted service add-ons and warranty packages, contributing to sales growth.
Customer Service Executive
FCT Internal Revenue Services
10.2021 - 07.2023
- Responded to taxpayers' inquiries via phone calls, emails, and in person.
- Assisted taxpayers in filing and submitting tax forms.
- Provided accurate information on filing procedures, payment methods, and deadlines.
- Investigating and resolving taxpayers’ complaints efficiently while maintaining compliance with policies.
Administrative Officer
Capivas Africa
01.2020 - 09.2021
- Prepared and distributed internal memos, reports, and other official documents.
- Managed Inbound and outbound phone calls to existing and prospective clients.
- Ensured data confidentiality and compliance in line with the policy.
- Provided support for staff with administrative concerns.
Marketing & Sales Officer
Zenith Bank Plc
10.2010 - 12.2019
- Described product details to customers to provide information on benefits and advantages.
- Managed Inbound and outbound phone calls to existing and potential clients.
- Engaged with customers to promote and sell products, consistently meeting individual sales targets.
- Processed customers’ requests in compliance with organizational and regulatory policies.
- Resolved customer complaints and addressed product-related issues to ensure high customer satisfaction.
- Recommended tailored product solutions to customers, ensuring their specific needs are met.
Education
Masters of Management - Human Resources
Crandall University
Moncton, NBBachelor of Technology - Agricultural Economics
Federal University of Technology
Insurance Certification - In View
Skills
- Report Writing
- Active Listener
- Compassionate
- Verbal Communication
- Written Communication
- Customer Data Confidentiality
- Issue Resolution
- Complaint Resolution
- Inbound Calling
- Outbound Calling
- Documentation
- Control
- Customer Service Skills
- Proficient in MS Office
- Sales Skills
- Negotiation Skills
- Customer Relationship Management
- Presentation Skills
Timeline
Multi Skilled Personnel
Kenneth Spencer Memorial Home
06.2024 - Current
Customer Services Associate (Part-Time)
Best Buy
10.2023 - 12.2023
Customer Service Executive
FCT Internal Revenue Services
10.2021 - 07.2023
Administrative Officer
Capivas Africa
01.2020 - 09.2021
Marketing & Sales Officer
Zenith Bank Plc
10.2010 - 12.2019
Bachelor of Technology - Agricultural Economics
Federal University of Technology
Masters of Management - Human Resources
Crandall University
Insurance Certification - In View
Similar Profiles
TOLULOPE JOSHUA OMOTUYITOLULOPE JOSHUA OMOTUYI
Residential Attendant at Kenneth E Spencer Memorial HomeResidential Attendant at Kenneth E Spencer Memorial Home
Aliyah BustardAliyah Bustard
Dietary Student at Kenneth E Spencer Memorial HomeDietary Student at Kenneth E Spencer Memorial Home
Grace LeBlancGrace LeBlanc
Activity Coordinator at Kenneth E Spencer Memorial HomeActivity Coordinator at Kenneth E Spencer Memorial Home
Simarpreet KaurSimarpreet Kaur
Cashier at Petro-CanadaCashier at Petro-Canada
DOMINIC CROSBYDOMINIC CROSBY
Educational Assistant at Anglophone East School DistrictEducational Assistant at Anglophone East School District