Ugne Rakauskaite
Summary
Motivated, people-focused professional with experience in high-volume client communication, relationship building, and needs assessment. Proven ability to engage in 50+ daily interactions, build trust quickly, and guide conversations to uncover needs and next steps. Strong background in fast-paced, target-driven environments with a focus on communication, follow-up, and continuous development. Eager to grow within a Sales Development or Business Development role in a collaborative, performance-driven team .
Overview
5
5
years of professional experience
Work History
Server/Bartender
Various Restaurants
01.2021 - Current
- Provided professional, customer-focused service in fast-paced, high-volume environments, managing multiple tables and competing priorities simultaneously.
- Engaged with new guests throughout each shift, building rapport quickly and adapting communication style to individual needs.
- Listened actively to customer concerns, clarified needs, and resolved issues efficiently to maintain a positive experience.
- Maintained accuracy, organization, and composure while handling frequent interruptions and time-sensitive requests.
Research Investigator
Xpera Risk Mitigation & Investigations
04.2025 - 03.2026
- Managed 20-30 active cases while conducting daily outbound calls and follow-ups with clients and stakeholders.
- Led structured conversations to uncover key information, identify needs, and determine next steps.
- Built trust quickly with individuals in sensitive situations, demonstrating strong communication and listening skills.
- Maintained consistent follow-up and detailed tracking of all interactions within internal systems.
- Balanced multiple priorities in a target-driven environment with strict timelines and performance expectations.
Private Investigator
Xpera Risk Mitigation & Investigations
04.2024 - 04.2025
- Built rapport quickly with individuals from diverse backgrounds, creating a comfortable environment for open and honest communication.
- Led high-volume outbound and follow-up conversations, using active listening and targeted questioning to uncover key information.
- Navigated sensitive conversations with professionalism and empathy, maintaining engagement while gathering accurate details.
- Identified concerns, hesitation, and inconsistencies through conversation, using probing questions to guide discussions.
Administrator
Medavie Blue Cross
03.2022 - 04.2023
- Managed a high volume of inbound inquiries daily while delivering professional, solution-oriented responses.
- Used CRM and internal systems to track, update, and resolve customer records accurately.
- Met strict quality, accuracy, and productivity benchmarks in a regulated environment.
- Demonstrated strong follow-through, time management, and attention to detail.
Education
Criminology & Psychology
York University
06-2022
Skills
- Phone and email communication with prospective and existing clients
- Building rapport and trust quickly with new contacts
- Following up consistently and staying organized
- Prioritizing tasks in fast-paced, target-driven environments
- Adapting communication style to different people
- Asking effective questions to understand needs and next steps
- Managing high volumes of daily outreach and conversations
- Using CRM and internal systems to track interactions and activities
- Clear documentation and attention to detail
- Collaboration with internal and external teams
Languages
English
Native or Bilingual
Lithuanian
Native or Bilingual
Timeline
Research Investigator
Xpera Risk Mitigation & Investigations
04.2025 - 03.2026
Private Investigator
Xpera Risk Mitigation & Investigations
04.2024 - 04.2025
Administrator
Medavie Blue Cross
03.2022 - 04.2023
Server/Bartender
Various Restaurants
01.2021 - Current
Criminology & Psychology
York University