Ugbad A Hassan
Toronto,Ontario
Summary
Dedicated healthcare professional with extensive experience in supporting daily operations and coordination within leading healthcare organizations. Proficient in managing patient inquiries, clinical projects, referrals, and billing using tools such as Microsoft Office, WebEx, Canva, Slack, EMR, Accuro, and Asana. Expertise in quality assurance, data optimization, and reporting ensures accuracy and compliance with industry standards and regulations. Committed to enhancing healthcare outcomes and services while continuously seeking opportunities for professional growth and development.
Overview
11
11
years of professional experience
Work History
Porter
Humber River Hospital
Toronto, ON
02.2021 - 12.2024
- Transported patients by wheelchair, stretcher, and bed between departments, ensuring comfort and dignity.
- Assisted medical staff with urgent transfers for surgeries and emergency procedures.
- Delivered medical equipment and lab specimens promptly across hospital departments.
- Sanitized and prepared transport equipment for safe reuse in patient care.
- Supported patient safety by adhering to infection control and hospital protocols.
- Provided compassionate assistance to patients during transfers to alleviate anxiety.
- Collaborated with nurses and doctors to maintain efficient workflows throughout the hospital.
Aircraft Cleaner
Air Canada
Toronto, ON, Canada
06.2019 - 01.2021
- Stock aircraft with necessary cabin supplies ensuring readiness for flights
- Thoroughly cleaned aircraft interiors, enhancing passenger comfort
- Safely disposed of hazardous materials, maintaining compliance with safety regulations
- Replaced and refreshed cabin amenities, contributing to a pleasant passenger experience
Hospital Unit Clerk
Etobicoke General Hospital
Etobicoke, ON, Canada
02.2019 - 08.2020
- Managed nursing station operations, addressing phone calls, inquiries, and patient requests.
- Scheduled diagnostic tests, procedures, and appointments for efficient patient flow.
- Maintained accurate filing of patient charts, medical records, and physician orders.
- Entered patient information into hospital systems while ensuring confidentiality.
- Coordinated communication among nurses, doctors, patients, and families.
- Processed admissions, transfers, and discharges with optimal efficiency.
- Ordered medical supplies and ensured availability of necessary forms and documents.
- Assisted healthcare team with clerical and non-clinical tasks to ensure smooth unit operations.
Wheelchair Attendant (ACAP)
Global Aviation Services
Toronto, ON, Canada
06.2018 - 08.2020
- Ensured smooth transitions for wheelchair passengers throughout airport facilities.
- Analyzed travel demands to improve user experience.
- Ensured stress-free travel for special needs passengers through attentive assistance
- Monitored and supported passengers in lounges and shopping areas for optimal care
Credit Card Specialist
TD Bank
Toronto, ON, Canada
09.2013 - 01.2018
- Opened accounts, provided banking access, enhancing customer experience
- Promoted financial products, achieving sales targets and customer satisfaction
- Assisted clients with financial goals, improving their financial health
- Completed documentation accurately, ensuring compliance and efficiency
- Promoted to resource officer, recognized for leadership in credit card conversion
Education
Health Information Management
George Brown College
Toronto, ON01.2019
Skills
- CPR and basic life support
- Medical terminology
- Data entry and typing
- Time management
- Medical records maintenance
- Team collaboration
- HIPAA compliance
Timeline
Porter
Humber River Hospital
02.2021 - 12.2024
Aircraft Cleaner
Air Canada
06.2019 - 01.2021
Hospital Unit Clerk
Etobicoke General Hospital
02.2019 - 08.2020
Wheelchair Attendant (ACAP)
Global Aviation Services
06.2018 - 08.2020
Credit Card Specialist
TD Bank
09.2013 - 01.2018
Health Information Management
George Brown College