Ufuoma Aruakpor
Windsor,Ontario
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. I have had three Years delivery Support home depending on our clients needs. delivery support through phone, chat and Via Remote Access to clients system to Troubleshoot.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
sutherland global services
Windsor, Ontario
12.2018 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Very familiar with Various software like: PowerPoint, Microsoft Excel, Word, Outlook
- I'm also very Comfortable working with various Hardwares and Operating Systems like Windows OP, Mac Os, Android and IOS. as they made up 80% of my daily work
- I'm also Familiar with Javascript and A basic level of python programming I used running basic debugging for task assign to my team
- I also work with providing support for Android phones, Iphones, even blackberry
Education
Associate of Applied Science - Mechanical Engineering Technology (Mechanical Manufacturing Option)
St. Clair College of Applied Arts And Technology
Windsor, ON04.2014
Skills
- Hardware and Software Repair
- Remote Technical Assistance
- Microsoft Windows and Office
- Tracking and Documentation
- Documenting Calls
- Computer Hardware Knowledge
- LAN and WAN Assessment
- Hardware Upgrades
- Troubleshooting Network Issues
- Training Material Development
- Application Installation
- Help Desk Support
- Javascript and python
Timeline
Technical Support Specialist
sutherland global services
12.2018 - Current
Associate of Applied Science - Mechanical Engineering Technology (Mechanical Manufacturing Option)
St. Clair College of Applied Arts And Technology