Ubogu Ufoma
Hamilton,ON
Summary
Meticulous Co-operative management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
19
19
years of professional experience
Work History
Assistant General Manager
UNION BANK CO-OPERATIVE
01.2017 - Current
- Increased customer satisfaction by addressing and resolving over 20 customer concerns daily in timely manner.
- Managed financial aspects of business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering supportive work environment that enhanced employee performance and retention.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for customers'' enjoyment.
- Handled cash accurately and prepared deposits.
- Resolved problems promptly to elevate customer approval.
Manager
Union Bank Co-operative
10.2012 - 12.2016
- Reduced operational costs by 20% through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Implemented innovative marketing campaigns that boosted Co-operative services awareness and increased profitability by 30%.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector
Officer
Union Bank Co-operative
05.2005 - 09.2012
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for over 3000 clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, account reconciliation managed accounts, and generated reports for company database.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Processed daily, over 40 customers orders accurately and within agreed timeframes to meet service standards.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Increased customer service success rates by quickly resolving issues.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
Education
Bachelor of Science - COMPUTER SCIENCE
LAGOS STATE UNIVERSITY
LAGOS, NIGERIA06.2011
Skills
- Team Leadership Expertise
- Business Development
- Employee Scheduling
- Operations Management
- Customer Retention
- Financial Reporting
- Procurement
- Time Management
- Inventory Control
- Retail Sales
- Hospitality
Languages
English
Full Professional
Timeline
Assistant General Manager
UNION BANK CO-OPERATIVE
01.2017 - Current
Manager
Union Bank Co-operative
10.2012 - 12.2016
Officer
Union Bank Co-operative
05.2005 - 09.2012
Bachelor of Science - COMPUTER SCIENCE
LAGOS STATE UNIVERSITY
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