Uduakabasi Ekanem
Customer Service Officer
Hamilton,Canada
Summary
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
The OAR Law Firm
Ogun
06.2021 - 09.2023
- Managed and secured client relationships by working with a comprehensive customer platform
- Engaged clients and looped in the subject matter to the attention of my expert colleagues
- On-board new clients by simplifying complex operational processes
- Responsible for managing inbound and outbound calls with existing clients
- Organized Zoom meetings with clients for easy access to our services.
Customer Service Representative
Caledonia K-Mart
Caledonia
09.2023 - 01.2023
- Attend to customers, offering quality service
- Ensured the shelves are well stocked
- Participated in new employee training
- Performed cash register operations
- Ensured safety of the store’s properties
- Taking stock inventory to ensure physical counts matches the records.
Customer Service Officer
First Bank of Nigeria
Lagos
04.2019 - 05.2021
- Frontline customer support delivering timely and outstanding customer experience
- Responsible for onboarding new customers, resolving complaints, managing conflict, and selling the company’s products
- Liaise with Customers and the Sales Team for account maintenance and operational issues
- Received daily customer feedback on our product and services and dispersed customers’ request to the appropriate departments
- Build positive and productive relationships with customers
- Achieve at least 95% quarterly targets for generating new customer accounts and cross-selling products to new and existing customers
- Led the service team in training a new and improved CRM application and received outstanding feedback ratings
- Provide client support services in an accurate and timely fashion.
Executive Assistant
Ministry of Agriculture
Enugu
04.2016 - 05.2017
- Provided administrative assistance and ensured overall office efficiency
- Coordinated meetings within and outside the office
- Creating slides and presentations for meetings, conferences, and official outings
- Assisted with travel research and bookings
- General organization and management of client’s accounts.
Education
Bachelor of Agriculture, Animal Science -
University of Uyo
09.2015
Skills
- Effective use of strategic planning skills
- Excellent understanding of Lead Management
- Experienced in using Google tools
- Proficient in data entry and expense tracking
- Use of Customer Relationship Management (CRM) Tools
Certification
- Reports, Dashboards and Customer Success Certificate, 10/01/22
- Sales and Salesforce Operations Certificate, 10/01/22
- Virtual Assistant Certification, 12/01/22
Personal Information
Title: Customer Success Personnel
References
Available Upon Request
Timeline
Customer Service Representative
Caledonia K-Mart
09.2023 - 01.2023
Customer Service Manager
The OAR Law Firm
06.2021 - 09.2023
Customer Service Officer
First Bank of Nigeria
04.2019 - 05.2021
Executive Assistant
Ministry of Agriculture
04.2016 - 05.2017
Bachelor of Agriculture, Animal Science -
University of Uyo
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