Udoamaka Afam-Anene
Vancouver,BC
Summary
Dynamic sales associate with proven expertise at Essenza Studio in enhancing customer loyalty and driving sales through exceptional service. Skilled in problem-solving and teamwork, I effectively managed high-stress situations and resolved customer complaints, contributing to a positive shopping experience and achieving monthly sales targets.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Essenza Studio
11.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to achieve monthly sales targets.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Customer Service Representative
Aa Rescue Nigeria
02.2020 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
MBA - Business Administration And Management
University Canada West
Vancouver, BC07-2026
BBA - Accounting
Renaissance University
Enugu, Nigeria08-2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Client service
- Sales development
Websites
Accomplishments
- Achieved results through effectively helping with task.
- Supervised team of staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased productivity % by implementing several process improvements.
- Documented and resolved [Issue] which led to [Results].
- Increased productivity [number]% by implementing several process improvements.
Languages
English
Certification
- Certified
Timeline
Sales Associate
Essenza Studio
11.2023 - 07.2024
Customer Service Representative
Aa Rescue Nigeria
02.2020 - 11.2023
MBA - Business Administration And Management
University Canada West
BBA - Accounting
Renaissance University
Similar Profiles
Deborah KehindeDeborah Kehinde
Customer Support Specialist (Retail) at Essenza International LimitedCustomer Support Specialist (Retail) at Essenza International Limited
Maria GeorgievaMaria Georgieva
Freelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO MaxFreelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO Max
Jessica SolizJessica Soliz
Fitness Instructor at Studio Sweat Ondemand/The Studio by CatalystFitness Instructor at Studio Sweat Ondemand/The Studio by Catalyst
Lucheng ZhouLucheng Zhou
Intern at INGSHI Information Technology Co., Ltd.Intern at INGSHI Information Technology Co., Ltd.
Ellie CouzinsEllie Couzins
Volunteer at Louis Brier Home & HospitalVolunteer at Louis Brier Home & Hospital