Uditha Sendapperuma
ON
Summary
To obtain a growth oriented position in Customer Services sector that will allow me to combine my experience, training, and interpersonal skills to assist in the achievement of both organizational and departmental objectives.
Overview
16
16
years of professional experience
Work History
Parking attendant
Impark Parking
04.2023 - Current
- Greeting user’s when they arrive and cashing out user’s when leaving the parking lot
- Opening and closing duties at the parking lot.
- Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Responded to customer requests efficiently and with knowledgeable assistance.
Customer Service Associate
Walmart
02.2022 - 01.2023
- Helping out customers with concerns and locating items
- Help out in re-stocking shelves in departments
- Cashing out customers when needed.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Provided training and support to new associates to help provide high-quality customer service.
Helpdesk Analyst Role (Contract)
IBM
11.2016 - 06.2020
- Troubleshooting Softwares and Hardware for the Scotiabank Employee’s with a timely manner
- Major duties and responsibilities include: Troubleshooting New and old computers with update to date software’s
- Documenting the problem in the ticketing system in the timely manner
- Placing calls to technicians on the field
- Troubleshooting Cisco VPN a issues for the user's
- Troubleshooting Citrix issues for the user's by remote in to the computer and checking if all the servers are working properly
- If any new laptops are received to the user's, place an IMAC
- Troubleshooting all the Wealth and Branch computers
- Checking if all the ABM machines are functioning properly and if not send it to the appropriate tech.
QA Analyst Role (Contract)
JSL Software Solutions Inc.
03.2016 - 07.2016
- Executing projects in the given time line for major banks and uploading Test Cases and Bugs on to the given tools
- Major duties and responsibilities include: Writing test cases on Microsoft Excel & JIRA
- Executing the test cases
- Working with small groups to finish the project on time
- Uploading Bugs on to JIRA
- Testing software
- Tested and Executed more than 30 applications within the given time line.
QA Analyst (Contract)
Canadian Diabetes Association
12.2014 - 03.2016
- Reporting to the Manager of IT Services I play an integral role in supporting the business and network users and systems across Canada
- Major duties and responsibilities include: Testing software’s and writing test cases
- Finding defects and uploading Bugs to the given defect tool
- Imaging new computers using Acronis and create new images when required
- Running computer hardware inventory reports from Microsoft MSM and Spiceworks to assist with computer replacement plan
- Assist with Windows XP to Windows 7 migration
- Identify and manage Active Directory users who are no longer with the organization
- Solve user issues remotely using telephone and remote access tools
- Actively monitor the nationwide network resources and infrastructure
- Develop knowledge of multiple systems and processes in order to troubleshoot problems.
Customer service
Wal-Mart
11.2007 - 10.2014
- Cashier
- Sales Associate in Electronics.
Education
Information Technology Administrator -
Trios College
Toronto, ON01.2014
Motive Power - Automotive Technician -
Centennial College
Toronto, ON01.2012
Ontario Secondary School Diploma -
Senator O'Connor College Institute
Toronto, ON01.2007
Skills
- Till Counting
- Preventive Maintenance
- Spatial Awareness
- Clear Spoken Communication Skills
Languages
English
Native or Bilingual
Qualifications
More than 7 years of experience in customer service, Excellent communication skills, Experience in Multitasking and working in a fast paced environment., Able to work independently and in groups
References
Available upon request
Timeline
Parking attendant
Impark Parking
04.2023 - Current
Customer Service Associate
Walmart
02.2022 - 01.2023
Helpdesk Analyst Role (Contract)
IBM
11.2016 - 06.2020
QA Analyst Role (Contract)
JSL Software Solutions Inc.
03.2016 - 07.2016
QA Analyst (Contract)
Canadian Diabetes Association
12.2014 - 03.2016
Customer service
Wal-Mart
11.2007 - 10.2014
Information Technology Administrator -
Trios College
Motive Power - Automotive Technician -
Centennial College
Ontario Secondary School Diploma -
Senator O'Connor College Institute
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