Udit Mohan
Toronto,ON
Summary
Dynamic security professional with extensive experience at North American Security, excelling in incident reporting and emergency response. Proven ability to enhance safety through vigilant surveillance and effective communication. Recognized for building strong relationships and delivering exceptional service, ensuring a secure environment while maintaining high customer satisfaction. First aid certified and detail-oriented.
Overview
11
11
years of professional experience
Work History
Security Guard
North American Security
02.2025 - Current
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols to identify potential hazards or violations.
- Responded promptly to alarms and incidents, coordinating with emergency services as needed.
- Assisted in maintaining access control procedures for authorized personnel only.
Concierge
Allied Universal Security Services
03.2022 - 11.2024
- Assisted guests with inquiries, providing information on local attractions and services.
- Coordinated reservations for dining, transportation, and entertainment to enhance guest experiences.
- Managed incoming calls and messages promptly, ensuring efficient communication between guests and staff.
- Maintained knowledge of hotel amenities and services to offer tailored recommendations to guests.
- Facilitated check-in/check-out process by verifying guest information and managing billing efficiently.
- Developed rapport with returning guests, personalizing their experience based on preferences noted in records.
- Monitored lobby area for cleanliness and comfort, addressing any concerns proactively to ensure satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Streamlined ticket booking process for local attractions, improving efficiency and guest satisfaction.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
- Negotiated with vendors for services on behalf of guests, ensuring value and satisfaction.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Oversaw management of lost and found items, reuniting guests with their belongings and fostering trust.
- Managed reservations for exclusive events, increasing guest engagement and satisfaction.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Customer Service Representitive
Davis and Henderson
03.2015 - 03.2020
- Ensured high levels of customer satisfaction by resolving inquiries promptly.
- Maintained accurate customer account records using CRM software for timely updates.
- Enhanced user experience by delivering effective technical support for products.
- Streamlined service procedures in collaboration with team members to improve response efficiency.
Education
Bachelor of Arts -
University of New Delhi
New Delhi India03.2006
High School Diploma -
Don Bosco School
New Delhi India03.2000
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace safety
- Work ethic
- Punctuality
- CCTV monitoring
- Incident reporting
- Emergency response
- Reporting skills
- First aid certified
- English fluency
- Keen observer
- Emergency awareness
- Surveillance
- Access control
- Security operations experience
- Self-defense
- Report preparation
- Emergency management
- Event security
- Mobile patrols
- Threat assessment
- ID verification
- Personal security
- Relationship building and management
- Patrol techniques
- Document preparation
- Alarm systems
- Superb surveillance skills
- Body language analysis
- Surveillance detection
- De-escalation techniques
- Traffic control
- Firearms expertise
- Dispatch
- Crowd control
- Asset protection
- First aid administration
- Vigilant and watchful
- Visitor management
- Parking enforcement
- Security operations
- Key control management
- Detail orientation
Languages
English
Elementary
Timeline
Security Guard
North American Security
02.2025 - Current
Concierge
Allied Universal Security Services
03.2022 - 11.2024
Customer Service Representitive
Davis and Henderson
03.2015 - 03.2020
Bachelor of Arts -
University of New Delhi
High School Diploma -
Don Bosco School
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