Udit Kumar
Brampton
Summary
Results-driven professional with expertise in customer relationship management and quality assurance. Proven ability to enhance service standards and implement effective training procedures that elevate team performance and customer satisfaction.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Training Coach
Joeys Restaurant Group
10.2024 - Current
- Facilitated workshops on customer service techniques and food safety standards.
- Collaborated with management to identify skill gaps in team performance.
- Evaluated training effectiveness through staff feedback and observation.
- Implemented onboarding procedures to streamline integration of new hires.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with colleagues to improve client service processes.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Manager
Montana's Bbq and Bar
Mississauga
02.2022 - Current
- Supervised staff activities to uphold high service standards.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Enforced customer service standards, resolving issues to maintain quality service.
- Developed strategies that increased customer satisfaction and loyalty.
- Created monthly reports for senior management, summarizing operational performance metrics.
- Monitored budgets and expenditures, ensuring cost-effectiveness and quality maintenance.
- Managed risk through development and implementation of effective risk management strategies.
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
Client Service Representative
GivEnergy pty ltd.
Melbourne
04.2020 - 08.2021
- Assisted clients with inquiries and provided product information.
- Communicated effectively with team members to resolve client issues.
- Handled incoming calls and emails with professionalism and courtesy.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
Assistant Manager
D.O.C Restaurant Australia
Melborune
02.2019 - 09.2020
- Assisted in developing strategies to improve customer satisfaction levels.
- Conducted performance evaluations to provide feedback and support growth.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
Customer Care Representative
Amore cheese Pty Ltd
Melbourne
04.2018 - 12.2018
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the CRM system.
- Collaborated with team members to improve service delivery processes.
Education
Graduate Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener03-2023
Certificate in Business - Professional year course
Navitas Professional Institute
Melbourne, Australia01-2020
Master of Science - Management Science
La Trobe University
Melbourne, Australia04-2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
SRM University
India07-2017
Skills
- Customer engagement and relations
- Proficiency in Microsoft Office Suite
- Communication skills and effectiveness
- Client interaction strategies
- Risk mitigation and management
- Quality assurance methodologies
- Problem-solving capabilities
- In-depth product knowledge
- Inventory management systems
- Strategic operational development
- Account oversight and management
- Accurate data entry
Certification
Certificate in business issued in April 2021
Reference
- Krinal Lakhani (Financial advisor) at CIBC
- Contact: +15483883360
- Maninderjit singh (Manager) at Montanas BBq and Bar
- Contact: +16476739491
Timeline
Training Coach
Joeys Restaurant Group
10.2024 - Current
Manager
Montana's Bbq and Bar
02.2022 - Current
Client Service Representative
GivEnergy pty ltd.
04.2020 - 08.2021
Assistant Manager
D.O.C Restaurant Australia
02.2019 - 09.2020
Customer Care Representative
Amore cheese Pty Ltd
04.2018 - 12.2018
Graduate Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Certificate in Business - Professional year course
Navitas Professional Institute
Master of Science - Management Science
La Trobe University
Bachelor of Science - Electrical, Electronics And Communications Engineering
SRM University