UDIT GAMI
Barrie,ON
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Call Agent excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments. Call Agent driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic Call Agent with extensive background in conflict resolution and customer care. Desires a Call Agent role. Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Overview
4
4
years of professional experience
Work History
Call Center Agent
Shreeji Consultancy Services
2020.01 - 2020.04
- Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Implemented marketing strategies which resulted in 90% growth of customer base.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Crew Member
McDonald's Restaurant
2023.07 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described products to customers and accurately explained details and care of merchandise.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Assisted customers with food selection, inquiries, and order customization requests.
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
Full Stack Developer Intern
Self Employed Services
2023.01 - Current
- Monitored technical performance of internal systems and gathered information from consumers about program functionality.
- Cultivated good working relationships with clients, strategic partners, and internal teams and explained technical concepts clearly to internal and external audiences.
- Used software tools in cooperation with continuous integration and test automation and supported software reuse and refactoring.
- Collaborated with in-house web designers to create sleek and innovative UI designs.
- Planned and engineered RESTful web services to manipulate dynamic datasets.
Education
Bachelor of Science - Education
Georgian College of Applied Arts And Technology
Barrie, ON09.2024
High School Diploma -
Devasya International Public School
Ahmedabad, India03.2021
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strategic sales knowledge
- Credit card processing
- Multi-line phone talent
- Mediation capability
Skills
Billing, cable, Call Center, Customer Service, Edit, financial, policies, quality, rapport, recording, safety, staffing, tables, telephones, phone, type
Timeline
Crew Member
McDonald's Restaurant
2023.07 - Current
Full Stack Developer Intern
Self Employed Services
2023.01 - Current
Call Center Agent
Shreeji Consultancy Services
2020.01 - 2020.04
Bachelor of Science - Education
Georgian College of Applied Arts And Technology
High School Diploma -
Devasya International Public School
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