Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandeep Bhullar

Mississauga

Summary

Dynamic and results-driven Learning Trainer with over 3 years of experience in onboarding new employees, enhancing team performance, and driving engagement through innovative instructional methods.

Experienced with delivering comprehensive training programs that enhance team capabilities and performance. Utilizes effective communication and mentoring techniques to ensure thorough understanding of material. Track record of fostering collaborative and adaptable learning environments.

Overview

7
7
years of professional experience

Work History

Learning Ambassador

Amazon
08.2022 - Current
  • Collaborated with leadership to identify and advocate for feature enhancements and product developments, leveraging customer feedback and competitive analysis
  • Strived to become a subject matter expert in department, company, and industry, continuously expanding knowledge and maintaining a strong aptitude for learning
  • Implemented and maintained stringent quality control processes to ensure that all products met or exceeded industry standards
  • Ensured all production processes complied with relevant industry regulations and safety standards, fostering a safe and compliant working environment

CRET Quality Coach

Amazon
12.2021 - Current
  • Monitoring employee performance in various aspects such as customer interactions, product handling, order processing, and more
  • Recognize areas where employees may be struggling to meet Amazon’s quality standards or operational expectations
  • Offer constructive feedback on performance, guiding employees on how to improve and consistently meet quality standards
  • Keep detailed records of employee performance, coaching sessions, feedback, and improvements
  • Create reports on quality-related metrics and share with management or team leads for further analysis and action
  • Continuously track the progress of performance improvement plans and provide additional performance-oriented coaching
  • Collaborate with managers, supervisors, and other team members to understand team needs, challenges, and opportunities for improvement
  • Investigate issues affecting quality, such as training gaps, equipment failure, or process flaws, and provide solutions

CRET Auditor and Problem Solver

Amazon
12.2021 - Current
  • Helping associates overcome barriers to success by offering additional training and pointers focusing on quality and performance
  • Auditing items processed by associates and delivering feedback emphasizing the importance of standard work practices to help meet department goals
  • Overseeing process associates and helping with all concerns, while resolving issues with escalated returned items
  • Trained over 100 plus associates in Problem Solve & Audit functions across night shift
  • Proposed & developed a layout for proper process flow for the empty totes & organization of supplies for the team

Truck Supervisor

Xpress Freight
11.2020 - 12.2021
  • Established daily schedules and reviewing of all routes assigned by dispatch
  • Supervised workloads, tasks and coordinates with dispatch in maintenance team
  • Prepared and filed all papers related to customs and CBSA authorities for loads crossing the border
  • Ensured compliance and safety standards are maintained for Truck Fleet
  • Monitored transportation budget to ensure funds are properly utilized
  • Provided training to Staff and Drivers with New Policy and regulation set by MTO
  • Responsible for overall direction, coordination and evaluation of Tractor and Trailers
  • Trained staff in job duties, safety procedures and company policies
  • Advised management about driver’s performance and improvement

Problem Solver

National Logistic Service
11.2017 - 07.2019
  • Maintained records of shipments, inventories, and deliveries with accuracy
  • Ensured proper documentation for customs and regulatory purposes when necessary
  • Provided guidance and training to junior staff on best practices in logistics problem-solving
  • Worked to resolve customer complaints or issues regarding deliveries, shipping errors, or damaged goods
  • Provided regular reports to senior management regarding operational challenges, solutions implemented, and outcomes

Education

Diploma in Business Analysis - information systems

Northern college

Diploma in Human Resources Management -

Manitoba University

Masters of Computer Application -

Punjabi University

Bachelors of Computer Applications -

Punjabi University

Skills

  • Learning and Development Strategy
  • Data Analysis and Reporting
  • Facilitation and Presentation
  • Assessment and Troubleshooting
  • Project Management
  • Adaptability and Problem-Solving

Timeline

Learning Ambassador

Amazon
08.2022 - Current

CRET Quality Coach

Amazon
12.2021 - Current

CRET Auditor and Problem Solver

Amazon
12.2021 - Current

Truck Supervisor

Xpress Freight
11.2020 - 12.2021

Problem Solver

National Logistic Service
11.2017 - 07.2019

Diploma in Human Resources Management -

Manitoba University

Masters of Computer Application -

Punjabi University

Bachelors of Computer Applications -

Punjabi University

Diploma in Business Analysis - information systems

Northern college

Similar Profiles

CREATE PROFILE
Mandeep Bhullar