Uday Partap Singh Sidhu
Calgary,AB
Summary
Detail-oriented team player with strong organizational skills, able to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments, committed to delivering exceptional results and exceeding expectations.
Overview
2
2
years of professional experience
Work History
Library Security Guard
Guardteck Security
06.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
Co-op Work Experience Student (System Administrator)
Alberta Health Services
01.2023 - 01.2024
- Utilized e-People and PeopleSoft systems to support staff with HR and administrative duties like employee onboarding, time tracking, and leave management.
- Solely responsible for granting accesses through IAM for employees, nurses, and HR personnel to AHS records.
- Achieved efficient and organized HR document management through utilization of the OnBase system.
- Aided senior administrators in executing different system administration responsibilities including user management, system monitoring, and troubleshooting.
- Provided successful technical support to team members, resolving software issues and maintaining optimal performance of organizational systems
- Played a key role in improving the optimization and stability of IT infrastructure by participating in system upgrades and maintenance activities
- Implemented innovative strategies through collaboration with diverse teams to enhance system efficiency and improve overall user experience.
- Facilitated the transfer of information regarding system configurations, procedures, and troubleshooting steps to encourage knowledge exchange and ensure consistent support.
- Exhibited strong problem-solving abilities and meticulous attention to detail while effectively diagnosing and resolving technical issues, resulting in minimal disruption to business operations.
Kelly Connect
Technical Support specialist
04.2022 - 09.2022
- Served as a technical expert in troubleshooting and resolving diverse technical issues concerning hardware, software, network connectivity, and application functionality.
- Researched and solved customer inquiries and technical challenges by using knowledge base tools, documentation, and resources.
- Effectively communicated technical information to customers of all technical backgrounds in a clear and understandable manner.
- Maintained adherence to established SLAs and quality standards, consistently meeting or exceeding performance metrics for call resolution, customer satisfaction, and adherence to procedures.
- Contributed to the continuous improvement of technical support processes and procedures by collaborating with team members and supervisors.
- Achieved proficiency in offering up-to-date technical assistance to customers by promptly adapting to new technologies, products, and procedures via ongoing training and self-directed learning.
Education
Bachelor of Science - Computer Information Systems
Mount Royal University
Calgary, AB04.2025
Skills
- System Upgrades
- System monitoring
- Technical Support
- System updates
- Software Installation
- IT Documentation
- Helpdesk operations
- Software change management
- Team Collaboration
Projects
- Developed consolidated HTML forms in AHS, reducing the number of forms from 168 to 1, significantly simplifying maintenance processes and enhancing the customer service experience by providing a more streamlined and user-friendly interface
- Developed inventory management system enabling users to find, and purchase ad list items incorporating features such as item database management, search functionality and inventory tracking
- Designed and developed various websites for gyms and shopping, delivering visually appealing, user-friendly, and feature-rich web experiences tailored to specific needs.
Key Highlights
- Technical Proficiency: Proficient in coding languages including HTML, JavaScript, SQL, and PHP. Skilled in operating systems such as Linux, Unix, macOS, and iOS. Experienced with application and desktop software, including ServiceNow, PeopleSoft, OnBase, and IAM Management.
- Microsoft Office and Collaboration Tool: Comprehensive knowledge of Microsoft Office Suite and Microsoft 365 collaboration tools such as SharePoint, Teams, and One Drive.
- Ticket Management and Issue Resolution: Proven expertise in writing detailed tickets, analyzing issues, and ensuring seamless system functionality to achieve high user satisfaction.
- Communicator | High level of conflict resolution abilities demonstrated through effectively handling customer complaints by listening to the situation and proposing possible alternatives.
- Adaptable | As a sales associate and full-time student developed the ability to juggle various tasks and work against tight deadlines with competing priorities.
- Detail-oriented | Able to notice small errors in program codes when reviewing work and testing the application developed through GitHub, and SQL.
- Project management | Able to convey messages to team members to coordinate tasks to ensure the successful completion of the project.
Languages
English
Punjabi
Hindi
Urdu
Timeline
Library Security Guard
Guardteck Security
06.2024 - Current
Co-op Work Experience Student (System Administrator)
Alberta Health Services
01.2023 - 01.2024
Kelly Connect
Technical Support specialist
04.2022 - 09.2022
Bachelor of Science - Computer Information Systems
Mount Royal University
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