Summary
Overview
Work History
Education
Skills
Timeline
Generic

Udayn Shukla

Guelph,ON

Summary

Adept at elevating customer experiences, I leveraged my problem-solving abilities and active listening skills at Teleperformance and Majorel to enhance loyalty and boost productivity. As a Supervisor, I spearheaded team efficiency, demonstrating critical thinking and leadership, which resulted in a noticeable improvement in workflow and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance
Waterloo, ON
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Supervisor

Majorel
Waterloo, ON
08.2023 - 01.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored workflow to improve employee time management and increase productivity.

Customer Service Representative

Majorel
Waterloo, ON
05.2020 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

MBA - Marketing

DAVIET
Jalandhar, India
05.2012

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Teleperformance
02.2024 - Current

Supervisor

Majorel
08.2023 - 01.2024

Customer Service Representative

Majorel
05.2020 - 07.2023

MBA - Marketing

DAVIET
Udayn Shukla