Uday Diwan

Having years of experience in Salesforce.com application development.

• 3 year experience in analysis, design,development and implementation of software applications using Salesforce.com.

• Experience in Administration, Configuration, Implementation, Lightning, and support experience with Salesforce platform.

• Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service, and Support Administration.

• Expertise in Custom Objects, Reports, Analytic Snapshots and Dashboards, Profiles, Creating Roles, Page Layouts, Org - Wide default, Sharing rules, Work Flows.

• Worked on Lightning Process builder flows, Connect API, Chatter and quick Action.

• Creating Custom Apps, Custom fields, Profiles, Applying Sharing Rules, Handling Page

• Layouts, Search Layouts, and Related List and defining Field Dependencies, custom buttons, Validation

• Rules, workflows, approval processes.

• Ensured data integrity through the appropriate use of de-duping, loading, and exporting tools, for bulk of data using Data Loader.

• Expertise in maintaining the functional areas of Data Management, Campaigns, Leads, Forecasting Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards and Reports.

• Strong Knowledge in AppExchange Applications for integrating with third party applications.

• Experience working with Sales cloud and Service cloud.

• Efficient administrator eager to leverage knowledge in cloud-based database management systems. Skilled in database security, backup and recovery with good understanding of automation and containerization tools. Team-oriented with strong work ethic.

Salesforce Certified Administrator (CRT101)

Salesforce Certified Platform App Builder (CRT403)

Salesforce Certified Associate

ABB
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB's success is driven by about 110,000 talented employees in over 100 countries.

Role: Salesforce Administrator (Service Cloud Implementations)

Responsibilities:

• Interacted with Business users for analysis, requirements gathering and development.

• Performed detailed analysis of technical and business requirements.

• Setup the Field Service Lightning Application in the client org.

• Setup the complete Permissions for the Agent, Dispatcher and Field Engineer

• Developed various Custom Objects, Tabs, Master-Detail, Lookup relationships, Formula fields, validation rules.

• Designed and deployed Validation rules, Approval Processes, Custom tabs, and Auto- Response for automating business logic.

• I worked on Integrating using Platform Events.

• Involved in daily standup meetings, Scrum. This turned out to be a good solution to the business requirement.

• Experienced using VS Code for creating, modifying, testing, and deploying salesforce.com Applications.

SAGE

Sage is US based company that sells Security and Home Automation products. It sells wide range of products that can be integrated with various appliances at your home.

Role: Salesforce Developer/Administrator

Responsibilities :

• Interacted with various business team members to gather the requirements and documented the requirements. Also analyzed the scope of the requirements, and managed requirements to avoid Scope Creep.

• Set up visibility securities like roles, profiles, field level securities. Set up person accounts in sandbox.

• Developed Visualforce page using the extension controller according to the client's requirement.

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects.

• Used it to read, extract and load data from comma separated values (CSV) files.

• Worked for profile setting and security for different users.

• Worked on Custom Objects, Custom fields, Record Types, Page layouts and Tabs

Enterprise Performance Analytics (Smart View)

Technical lead of company's one of the most important product called Smart View. The product facilitates variety of ready-to-view business metrics to the top level executives in terms of various reports and fancy looking dashboard charts.

Our clients: Hill Shire, Sanoma, Sanofi, Delphi, Hyatt, Thomson Reuters, Nike, Mondelez.

Role: Salesforce Developer/Administrator

Responsibilities :

• Worked with the user group for requirement gathering through out the planning and implementation.

• Implemented the requirements on salesforce.com platform and salesforce.com IDE Plug-in using

• Eclipse.

• Created new User Accounts and assigned Profiles as per their role in role hierarchy.

• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

• Created Workflow Rules to automate Tasks, Email Alerts, Field

• Updates, time-dependent actions.

• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

Order Management System (OMS)

Role: Salesforce Developer/Administrator

It is a Centralized Cloud Computing based application that brings all Company orders and their Invoices generate process together.

Responsibilities :

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

• Worked with various salesforce.com objects like Accounts, Contacts, Leads, and Opportunities.

• Designed and developed Visual Force pages based on the business requirements

• Used the sand box for testing and migrated the code to the deployment instance after testing.