Udaya Thapa
Barrie,ON
Summary
Accomplished Trainer at Chick-Fil-A with a proven track record in developing training programs and enhancing operational efficiency. Demonstrates exceptional organizational skills and adaptability, achieving significant improvements in staff performance and customer satisfaction. Expert in problem-solving and team building, fostering a collaborative and efficient work environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
TRAINER
Chick-Fil-A
02.2023 - 03.2024
- Developed and Implemented Training Programs: Created and executed training modules for new staff, focusing on job duties, sanitation, and safety procedures.
- Supervised and Coordinated Staff: Oversaw daily activities of food preparation and portioning, ensuring efficient workflow and adherence to quality standards.
- Quality Control: Monitored food and service to ensure compliance with quality control standards.
- Addressed Customer Concerns: Resolved customer complaints and concerns effectively, enhancing customer satisfaction.
- Record Keeping: Maintained detailed records of stock levels, repairs, sales, and wastage to support operational efficiency.
Team Member
Tim Hortons
08.2023 - 12.2023
- Food Preparation and Portioning: Assisted in the preparation and portioning of food, adhering to established standards and procedures.
- Customer Service: Addressed customer inquiries and concerns promptly to provide a positive experience.
- Stock and Inventory Management: Helped maintain records of stock, including monitoring inventory levels and managing wastage.
Education
Diploma - Business
Georgian College
Barrie, ON06.2024
Skills
- Team Building
- New Hire Training
- Planning and coordination
- Creative Problem-Solving
- Organizational skills
- Adaptability
Certification
- Food Handler Certificate
- Smart Serve
Languages
English
Hindi
Nepali
Volunteer Experience
Fundraising Volunteer
Nepal Red Cross Society, Pokhara, Nepal Aug/2018 - Dec/2018
- Provided administrative support for fundraising events, including organizing volunteers, creating event materials and tracking attendance.
- Planned and directed special events for fundraising such as silent auctions, dances, golf events, or walks.
- Identified and built relationships with potential donors.
Timeline
Team Member
Tim Hortons
08.2023 - 12.2023
TRAINER
Chick-Fil-A
02.2023 - 03.2024
Diploma - Business
Georgian College
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