Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Uday Thakur

Edmonton

Summary

Results-driven Operations Manager with 7+ years of experience leading large-scale logistics and fulfillment operations in fast-paced environments. Proven ability to drive performance, implement process improvements, and lead high-performing teams. Skilled in labor management, data-driven decision-making, and cross-functional collaboration. Committed to delivering exceptional customer outcomes and operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operation Manager III

Amazon Fulfillment Center
05.2024 - 08.2025
  • Lead daily operations across high-volume fulfillment center of 200K to 300K units, ensuring timely, accurate, and cost-effective order processing. Manage and develop a large team of 300+ employees, 5 area managers, and 7 supervisors.
  • Build and execute productivity plans through forecast reviews anywhere from 10 million to 15 million worth of inventory, determining productivity requirements, and partnering with other Leaders to load balance.
  • Monitored KPIs (productivity, quality, safety, and cost), implementing continuous improvement strategies to exceed operational targets.
  • Drove a strong safety culture by enforcing compliance with OSHA and company safety standards; reduced incident rates by 77%.
  • Championed Lean Six Sigma initiatives, achieving 53% efficiency gains for outbound inbound department which includes dock, receive and stow sub departments. Drive continuous improvement initiatives using Lean methodologies; improved pack efficiency by 65% while reducing error rates by 30%.
  • Analyze key operational metrics (Unit per hours, Defects, Cycle Time) to identify trends and implement corrective actions, improving overall throughput by 25%.
  • Managed labor planning, staffing, and shift scheduling to align with fluctuating business demands and peak seasons. Also hire, train, and mentor staff to drive performance.
  • Identify process improvements and implement best practices using Lean and Six Sigma methodologies. Lead or support initiatives such as new process rollouts, tech implementations, or capacity planning.
  • Collaborated cross-functionally with IT, Engineering, Safety, Loss Prevention, Quality Assurance, Human Resources and Supply Chain teams to streamline operations and enhance customer satisfaction. Also communicate with delivery service providers (DSPs), carriers, or vendors.
  • Maintain high standards of customer service and satisfaction, manage budgets and resource allocation.
  • Contact - Sritam Pradhan 416-277-0305

Operation Manager II

Amazon Fulfillment Center
11.2022 - 04.2024
  • Handle a team of 70 to 90 employees including 2 supervisor to run a whole Sub department in inbound such as dock, receive or stow. Daily plan ranging from 100K to 200K units.
  • Conduct regular meetings (individual and group) with area team members to establish volume goal from 2 million to 4 million worth of inventory, review performance and provide organized communications to establish the goal.
  • Reviewing the forecasted inventory up to 1 million unit coming up for the week to determine the productivity requirements to meet the each shift volume goal.
  • Worked on department project to expand inbound dock staging capacity by 50% and doubled the offloading capacity by expanding dock and adding one more forklift.
  • Execute performance goals, utilize performance measurement tools, and execute a consistent performance management process. Provide guidance, development and training materials to the dock associates to make a safe and productive environment.
  • Contact - Ashwin Kumar 647-975-7444

Operation Manager I

Amazon Fulfillment Center
02.2020 - 10.2022
  • Oversee a team of 40 to 50 employees, including 1 supervisor, responsible for a sub-department in inbound operations (dock, receive, and stow) with daily volume ranging from 50K to 100K units.
  • Conduct regular one-on-one and group meetings with area team members to establish performance goals, review outcomes, and maintain open communication.
  • Analyze and review forecasted freight to plan for productivity requirements and ensure shift goals of 100% are met.
  • Maintain a safe working environment by enforcing health and safety protocols, promoting a safety-first culture, and ensuring compliance with site standards, reducing accidents by 50%.
  • Drive continuous improvement by implementing systematic problem-solving approaches to tackle operational challenges, improving team performance by 15%.
  • Develop strategic plans for picking customer orders in both cases and bulk pallets, optimizing the stowing process to increase efficiency by 20% and reduce errors by 60%.
  • Monitor team performance, providing timely feedback on idle time and identifying opportunities for improvement, resulting in 25% reduction in idle time.
  • Contact - Zulfiya Nurgalieva 613-327-0940

Process Assistant/ Supervisor

Amazon Fulfillment Center
07.2018 - 01.2020
  • Planned and executed shift volume based on backlog and headcount.
  • Coordinated staffing for indirect roles and direct roles within home departments.
  • Enforced safety protocols, including daily stretch routines.
  • Ensured fast starts by strategic mod staffing.
  • Conducted Start of shift standup briefings to communicate important announcements.
  • Developed rotation roster for indirect workers to balance workload.
  • Tracked accuracy rates alongside speed metrics.
  • Balanced physical capabilities to optimize associate performance.
  • Processed incorrect quantities and resolved missing item issues.
  • Updated leadership on major problems and their resolutions.
  • Implementing in safety initiatives by enforcing safe lifting and handling of objects with identifying and addressing potential safety hazards. Also, heighten barriers to Operations leaders.

Education

Bachelors - Finance

Sheridan College

Lean Green Belt

Amazon
01-2024

Skills

  • Warehouse management system implementation
  • Team Leadership & Development
  • KPI tracking and analysis
  • Lean Warehousing
  • Labor Planning & Workforce Management
  • Cross-Functional Collaboration
  • Data Analysis (Excel, Tableau, Power Bi)
  • Project Management
  • Customer Obsession
  • Service excellence
  • Complex Problem-solving
  • Staff training and development

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification

  • Amazon Lean Six Sigma Green Belt
  • Amazon OSHA Safety Certification
  • IFC (Mutual fund selling license)
  • Amazon Continuous improvement Trainer Certification

Timeline

Operation Manager III

Amazon Fulfillment Center
05.2024 - 08.2025

Operation Manager II

Amazon Fulfillment Center
11.2022 - 04.2024

Operation Manager I

Amazon Fulfillment Center
02.2020 - 10.2022

Process Assistant/ Supervisor

Amazon Fulfillment Center
07.2018 - 01.2020

Bachelors - Finance

Sheridan College

Lean Green Belt

Amazon

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Uday Thakur