Assisted shift manager with daily operational duties, ensuring smooth execution of tasks and achieving a 95% on-time completion rate for assignments.
Delivered exceptional customer service by addressing 20+ inquiries daily, managing orders accurately, and resolving issues efficiently to maintain a high customer satisfaction rating.
Maintained cleanliness, handled 50+ transactions per shift, and ensured a positive customer experience in a fast-paced environment.
Collaborated with team members to meet daily goals, consistently exceeding company standards by achieving a 10% increase in productivity during peak hours.
Developed strong communication and teamwork skills while managing responsibilities in a busy setting, contributing to a 15% reduction in employee errors through effective collaboration.
Ramp Agent
AGI
Regina, SK
01.2024 - 11.2024
Performed aircraft loading/unloading, baggage handling, and equipment operation, managing up to 500+ pieces of luggage daily while adhering to strict safety protocols.
Ensured timely and efficient aircraft servicing, supporting 100% on-time departures during peak travel periods.
Collaborated with the ground crew to maintain a safe and organized ramp environment, contributing to a 20% reduction in operational delays.
Enhanced problem-solving and adaptability in high-pressure scenarios, resolving 5+ logistical challenges per shift, which contributed to overall operational success.
Education
Diploma - Electrical Engineering Technology, Current
Saskatchewan Polytechnic
Moose Jaw, SK
05.2001 -
High School Diploma -
Dr. Martin Leboldus High School
Regina, SK
05.2001 -
Experience & Skills
Demonstrated strong leadership abilities and interpersonal skills through volunteer work at a Kerala Catholic Youth Movement (KCYM) organization, including leading a team of 10 volunteers to organize events attended by 500+ participants.
Proficient in CAD software for creating detailed designs and technical drawings, as well as designing electrical systems.
Experienced in programming languages such as Python, Java, and C++, applying these skills to develop electrical systems and applications.
Skilled in operating electrical testing and measurement instruments, including multimeters, signal generators, and oscilloscopes, which are valuable for fieldwork.
Developed exceptional communication, problem-solving, and teamwork abilities through work experience at Pizza Hut and AGI, excelling in high-pressure environments and collaborating with diverse teams to achieve operational goals.
Recognized for adaptability and time management skills, effectively balancing academic commitments with work and volunteer responsibilities.
Certification
Valid Saskatchewan class 5 driver's license
Entrepreneurial Experience
Co-Founder and Operator – Richie Rugs (Custom Tufted Rugs Business)
Designed and Created Custom Rugs: Collaborated with 50+ clients across Canada to design and produce high-quality, custom tufted rugs tailored to individual preferences and styles.
Managed Business Operations: Oversaw order management, budgeting, and supply chain logistics, resulting in a total profit of $5,000+ to date.
Marketing and Brand Building: Successfully promoted Richie Rugs on Instagram (@RICHIE_RUGS), growing the account to over 200 followers and driving customer engagement nationwide.
Customer Engagement: Maintained strong client relationships by providing personalized consultations, ensuring customer satisfaction and repeat business.
Team Collaboration: Partnered with co-founders to innovate designs, streamline production, and expand the business footprint across Canada.
Volunteer Experience
Served as the KCYM Association Secretary's Assistant: Organized and led fundraising campaigns, coordinating efforts to collect donations for charitable organizations and community development projects.
Participated in Blood Donation Drives: Promoted health awareness campaigns and encouraged community participation in blood donation programs to support local hospitals.
Volunteered at Christian Church: Assisted in organizing community events, including Sunday school programs and holiday celebrations, while supporting administrative tasks such as maintaining records and coordinating event logistics.
References
Ramneek Dhaliwal, Pizza Hut Manager, 306-413-0003, Ramneekdhaliwal519@gmail.com
Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)Housing Manager (Kingdom Wide) at Mawarid Food Company (Pizza Hut & Lorenzo Pizza & Pasta)