UCHENNA FESTUS EDEH
Brampton,ON
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers. Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Travel Consultant
PRUDENT CLASS UNIQUE RESOURCES LIMITED
2014.03 - 2023.09
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Completed accurate reservations for business travelers at point of sale.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Conducted market research to investigate potential new travel destinations.
- Helped customers with passport and visa applications.
Teaching Intern
National Youth Service Corps, NYSC
2011.06 - 2012.06
- Assisted classroom teacher with grading projects, homework and assignments.
- Served as mentor to students, answered questions, provided tutoring services and offered one-on-one lesson reviews.
- Distributed and collected assignments and paperwork from students.
- Worked with classroom teacher to learn about current standards and best practices.
- Designed lessons on for students using various teaching methods and modern classroom technologies.
- Monitored classrooms for safety and good behavior, offering students positive reinforcement to maintain discipline.
- Monitored student progress to provide feedback on assignments and guidance on areas requiring improvement.
- Facilitated small group activities and one-on-one instruction to meet individual student needs.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
Volunteer
Millennium Development Goals (MDGs) Group
2011.06 - 2012.06
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Tutored at various competency levels to help people with reading, math and writing skills.
- Developed construction skills by participating in several home builds.
- Led group discussions and activities to meet different community needs.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Assisted clients with obtaining housing, employment and support resources.
Market Researcher
MARKET RESEARCHER CONSULTANT AGENCY
2003.03 - 2004.09
- Recorded accurate respondents' answers during interviews for future reference.
- Scheduled interview appointments with respondents and created multiple questionnaires before commencing data collection.
- Met with supervisor to determine project scope, outline deliverables or timelines and create action plan.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Monitored marketing and sales trends to generate forecasts and measure effectiveness of campaigns.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Created and distributed surveys for data collection and analysis.
- Tracked key performance indicators to measure success of campaigns.
Education
Bachelor of Science - GEOGRAPHY AND METEOROLOGY
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
AGBANI, ENUGU STATE, NIGERIA10.2008
Skills
- Regulations and Compliance
- Travel Arrangements
- Documentation Preparation
- Travel Insurance
- Marketing
- Itineraries
- Attention to detail
- Team collaboration
- Payment Processing
- Reservations Booking
Languages
English
Professional Working
Timeline
Travel Consultant
PRUDENT CLASS UNIQUE RESOURCES LIMITED
2014.03 - 2023.09
Teaching Intern
National Youth Service Corps, NYSC
2011.06 - 2012.06
Volunteer
Millennium Development Goals (MDGs) Group
2011.06 - 2012.06
Market Researcher
MARKET RESEARCHER CONSULTANT AGENCY
2003.03 - 2004.09
Bachelor of Science - GEOGRAPHY AND METEOROLOGY
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
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