Uchenna Opara
Montreal, Quebec, Canada,QC
Summary
Personable professional and team player with proven track record and extensive experience in customer service across various domains, including contact center operations, in-branch customer service, relationship management, sales, and marketing. With a deep understanding of solution selling and creating value for clients, I am committed to providing exceptional customer experience while assisting clients in meeting their diverse needs. I am dedicated to delivering exceptional service to every customer by striving to go above and beyond to ensure their satisfaction. My goal is to consistently provide a level of service that fosters trust, loyalty, and long-term relationship with clients
Overview
9
9
years of professional experience
Work History
Client Service Manager
Access Bank Plc/Diamond Bank
2016.01 - 2023.04
- Identified new business opportunities through proactive market analysis and engagement with potential clients.
- Drove revenue growth by identifying upsell opportunities within existing accounts.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
Customer Service Supervisor
Diamond Bank Plc
2014.01 - 2016.12
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Leveraged analytical skills to review customer feedback data, identifying areas requiring attention or process improvements.
Education
Master of Science - Management
Kogi State University
Anyigba; Nigeria01.2015
Bachelor of Science - Insurance And Actuarial Science
Imo State University
Owerri; Nigeria01.2003
Skills
- Customer Relations
- Financial Acumen
- Exceptional communication
- Client Relationship Building
- Call Center Operations
- Customer Relationship Management Software (CRM)
- Issue Resolution
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Problem-Solving
- Exceptional interpersonal communication
- Customer Relationship Management (CRM)
- Customer Service
Languages
English
Full Professional
Timeline
Client Service Manager
Access Bank Plc/Diamond Bank
2016.01 - 2023.04
Customer Service Supervisor
Diamond Bank Plc
2014.01 - 2016.12
Master of Science - Management
Kogi State University
Bachelor of Science - Insurance And Actuarial Science
Imo State University
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