Uchenna Okoye
Toronto,ON
Summary
Detail-oriented Analyst well-versed in qualitative and quantitative analysis techniques. Demonstrated strong knowledge of analytical principles and data integrity. Strong background in collecting and analyzing quality data and making recommendations for process, business and quality improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Grain Control Analyst
BroadGrain Commodities
03.2023 - Current
- Ensured data integrity in sales, purchase and inventory movements
- Enter contracts into database, analyzed and distributed contracts for both sales and purchase documents to stakeholders
- Analyzed large sets of data using Microsoft Excel, resulting in an increase in efficiency and productivity
- Provided insight into grain business operations to ensure minimum loss and maximum profit
- Created good relationships with stakeholders and communicated regularly about operations
- Work with Logistics team to ensure shipments are delivered before drafting settlements
- Drafted settlements for each transaction and also sending them out to stakeholders
- Developed technical documentations and visualizations to ensure data insight and impactful decision-making
- Manage logistics planning for grain shipment to ensure contract agreements are fully met.
- I guarantee adherence to contract specifications for business processes.
- I regularly issue settlements to companies at the end of every business transactions.
Customer Service Rep.
Reliance Home Comfort
03.2022 - 12.2023
- Provided quality customer service to a minimum of 20 customers per day
- Identified customer needs through active listening techniques to provide timely solutions
- Helped customers book appointments and track awaiting order requests
- Worked with apps like Citrix and Five9 to ensure customer needs are met
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Sold over 15 products monthly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Junior Data Analyst
Dangote Industries
01.2020 - 12.2021
- Worked in a project team to build a database for an oil refinery
- Responsible for verifying the quality of data provided and cleaning of data using Microsoft Excel
- Provided weekly reports of staff access in and out of the refinery for salary and security purpose
- Captured biometrics and data of over 60,000+ workers onto the refinery database
- Worked with security and engineers to integrate use of turnstile data as a method of monitoring illegal access into the refinery
- Collected and analyzed data on refinery access control to provide insight and suggestions on how to improve security at refinery entrance
- Cleaned data by renaming columns, calculated fields, removing erroneous data and aggregating by station and date with the use of SQL and Microsoft Excel
- Reported to stakeholders in a timely, friendly and efficient manner
- Ensured the standard operation procedures at the access control point were duly adhered.
- Enhanced data accuracy by meticulously cleaning and organizing datasets for analysis with the use of SQL & Microsoft Excel.
- Increased efficiency in data extraction by utilizing SQL queries for retrieving relevant information from databases.
- Supported decision-making processes by conducting ad-hoc analyses based on specific project questions and objectives.
- Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and preferences.
Cashier/Sales Associate
Chifec limited
01.2019 - 11.2019
- Entered data efficiently into the company's product database
- Prepared and developed technical presentations to explain our company's products or services to customers
- Ensured the sales team were on track to achieve sales goals and quotas by providing daily targets based on past sales
- Worked efficiently with the team.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Master of Engineering - Electrical and Computer Engineering
University of Windsor
Windsor, ON06.2022
Bachelor of Engineering - Electrical and Electronics Engineering
Ternopil National Technical University
Ternopil06.2017
Skills
- Leadership
- Excel (VLOOKUP, PIVOT TABLES, CHARTS)
- Google sheets
- Slack
- Citrix
- Outstanding communication
- Written
- Microsoft Word
- Power point
- Verbal & listening Outlook
- Team collaboration
- SQL(CREATE & EXTRACT DATA FROM TABLES)
- Matlab
- Critical thinking
- EKA
- Time management
- Teachable
- Problem-solving
- Cost assessment
- Data Visualization
- Presentation of statistical data
- Safety processes and procedures
- Sales
- Negotiation
- Teamwork
- Business analysis
- Data analytics
- Advanced Google search
- Efficient Data entry
Accomplishments
Worked with a team of 19 to build a database and access control system for the largest Oil refinery in West Africa.
Certification
- Introduction to Business Analysis using Spreadsheets
- Data Analysis (Utiva)
Languages
English
Native or Bilingual
Timeline
Grain Control Analyst
BroadGrain Commodities
03.2023 - Current
Customer Service Rep.
Reliance Home Comfort
03.2022 - 12.2023
Junior Data Analyst
Dangote Industries
01.2020 - 12.2021
Cashier/Sales Associate
Chifec limited
01.2019 - 11.2019
Master of Engineering - Electrical and Computer Engineering
University of Windsor
Bachelor of Engineering - Electrical and Electronics Engineering
Ternopil National Technical University
Similar Profiles
Yaroslav BaliukYaroslav Baliuk
Labourer at BroadGrain Commodities IncLabourer at BroadGrain Commodities Inc
STELLA ANGGRAENISTELLA ANGGRAENI
Import Export Specialist at PT. Asian Agro CommoditiesImport Export Specialist at PT. Asian Agro Commodities
MAHEEN ZAHRA BALOCHMAHEEN ZAHRA BALOCH
Assistant Fund Manager at IA Commodities Pvt LtdAssistant Fund Manager at IA Commodities Pvt Ltd