Uchenna Anuebunwa
Calgary,Canada
Summary
Driven Systems Administrator with over 5 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
A people person and strive to provide excellent customer service and create an overall wonderful and exceptional customer experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
System Administrator
Attabotics Inc
11.2022 - Current
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to over 300 end users.
- Managed over 300 user access rights to maintain high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Managed onboarding and offboarding of employees.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Implemented and maintained virtual private networks.
- Adopted cost-effective, useful solutions to implement into current systems.
- Provisioned new software and hardware for use, following established security policies.
- Assisted in capacity planning efforts to ensure sufficient resources were available for future growth while avoiding unnecessary expenses related to underutilized assets.
- Experience with Nutanix, Cisco Meraki Network Management, Microsoft Azure, SharePoint Administration.
Systems Consultant
Long View Systems
09.2021 - 11.2022
- Provide fully documented customer issues in ticket management system
- Analyze symptoms, determine urgency, and where possible provide resolution to issue
- Dispatch incident to appropriate Tier support group where first call resolution is not possible and manage incident through its life cycle
- Understand and assist with all internal and external escalations
- Troubleshooting remotely with 96% success rate
- Constantly meeting SLAs with average of 450 new contacts per month
- Ability to track faults and escalations using ticket tracking system and following company procedures
- Performed repair and maintenance of computer equipment, applications and peripherals
- Experienced in Remote Desktops, VPN, Citrix, Office 365 Applications and Active Directory account management
- Continue to look for process improvement opportunities and follow up with peers and leads in always improving service delivery
- Track personal time billings and report them in timely manner
- Troubleshoot and resolved technical issues on Printers, Mac books, iPhones and iPads
- Accomplishments: Retained 2 of our top 50 companies due to diligence, dedication, hard work and team effort
- Our team, MFA Pod was voted best POD in GSD at Long View Systems.
IT Technician/Support Analyst
The Calgary Stampede and Exhibition
06.2021 - 08.2021
- Installed and moved hardware to set up workstations for staff and employees
- Ran through pro-active check-list measures prior to office resumption
- Windows 10 systems imaging using manage engine
- Provided remote/onsite technical support through fresh desk ticketing system for various applications on: Desktop computing, laptops, account user management, mobile devices, printers, audio-visual, video conference technology and telephony
- Troubleshooting remotely and in person with 97% success rate
- Ability to prioritize faults and escalations using ticket tracking system and following company procedures
- Performed basic troubleshooting with hardware devices, internet connectivity and assisted staffs and employees where required
- Provided troubleshooting on Passwords/Password Resets on Microsoft exchange and outlook
- Verified network connectivity/ Wi-fi networks.
Education
Bachelor of Arts, Economics -
University of Nigeria Nsukka
Nsukka, Enugu01.2006
Skills
- ITIL
- Microsoft Active Directory
- MacOS
- Systems Deployment
- Operations Management
- Remote Desktop Management
- Office365 Administration
- Microsoft Azure Administration
- System Upgrades
- Performance Testing
- Software Change Management
- Server Maintenance
- Hardware and Software Installation
- Device Configuration
- Software Installation
- Hardware Provision Management
- System Updates
- Offboarding and Onboarding
- System Monitoring
- Vendor Coordination
- Hardware Troubleshooting
- Equipment Management
- Storage Management
- IT Documentation
- Email Administration
- Remote Access
- User Management
- Windows Administration
- Cloud Computing
- System Troubleshooting
- Hardware Installation
- Asset Management
- Software Deployment
- VoIP Systems
- Monitoring Tools
- Application Support
- Access Control
- Application Configuration
- User Support
- System Testing
- Software Management
- Team Collaboration
- Virus Protection
- Vendor Relationship Management
- Cloud Management
- Firewall Management
- Parts Inventory Management
- Startup and Shutdown Management
Websites
Certification
Google IT Support Professional Certificate, Coursera, 2020
Languages
English
Full Professional
Timeline
System Administrator
Attabotics Inc
11.2022 - Current
Systems Consultant
Long View Systems
09.2021 - 11.2022
IT Technician/Support Analyst
The Calgary Stampede and Exhibition
06.2021 - 08.2021
Bachelor of Arts, Economics -
University of Nigeria Nsukka
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