Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Uche Joan O

Calgary,Canada

Summary

Dedicated Disability Management professional with over 7 years of experience. I specialize in managing both occupational and non-occupational injury claims and have proven success in developing personalized plans. Experienced with developing and implementing effective intervention, utilizing strong problem-solving and communication skills to address individual needs and foster positive outcomes. Track record of collaborating with teams to adapt strategies and achieve client success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Nuerodisability Interventionist

Monarch Clinic
04.2024 - Current
  • Manage a caseload of 25+ active disability claims, achieving a 32% reduction in claim duration through targeted early intervention strategies
  • Conduct comprehensive claim reviews and coordinate with healthcare providers to develop individualized return-to-work plans
  • Lead weekly case check in with multidisciplinary teams, improving communication efficiency and reducing administrative processing time by 10%
  • Established streamlined documentation processes and ensured 100% compliance with regulatory timelines
  • Managed high caseloads effectively, ensuring all disability claims were processed promptly and accurately.
  • Collaborated with clinicians to assess needs, set objectives, and discuss strategies.
  • Developed strong relationships with clients, fostering trust and promoting a positive learning environment.
  • Gathered, organized, and analyzed data on client needs and progress.

Disability Management Coordinator

University of Calgary
08.2021 - 04.2024
  • Managed over 150 WCB and LTD claims annually across academic and administrative departments, maintaining an average return-to-work success rate of 92% within target timelines
  • Developed and implemented a modified duty program that increased early return to work by 38% and reduced claim costs by approximately $230,000 annually
  • Collaborated with departmental managers to design 75+ customized accommodation plans, resulting in 95% stakeholder satisfaction and compliance with human rights legislation
  • Conducted quarterly trend analysis reports that identified high-risk departments, leading to targeted prevention programs that reduced new claim submissions by 22% over a two-year period
  • Delivered disability management training to 200+ supervisors and managers, improving understanding of accommodation requirements and reducing procedural errors by 45%

Occupational Health Coordinator

Dell Hotel and Suites
11.2019 - 09.2021
  • Established the company's first structured return-to-work program, which reduced average absence duration by 20%
  • Managed a diverse portfolio of occupational and non-occupational claims, maintaining accurate documentation for 100+ cases and ensuring compliance with local regulations
  • Conducted ergonomic assessments for hotel staff, implementing modifications that resulted in a 28% decrease in musculoskeletal injuries between 2019-2021
  • Facilitated biweekly meetings with department heads to review accommodation plans, achieving 97% successful placement of employees returning from disability leave
  • Created and implemented a centralized claim tracking system that improved reporting accuracy by 42% and enabled real-time status updates for all stakeholders
  • Led three successful appeals against denied claims, resulting in approved benefits for employees and reinforcing the company's commitment to employee welfare

Rehabilitation and Return-to-Work Specialist

General Hospital Calabar
06.2018 - 10.2019
  • Managed comprehensive return-to-work programs for 120+ healthcare workers annually, achieving an 87% successful reintegration rate within established timeframes
  • Collaborated with medical professionals to evaluate 200+ functional capacity assessments and develop appropriate workplace accommodations for nursing staff and medical technicians
  • Implemented standardized claim submission protocols that ensured 98% compliance with regulatory requirements and reduced processing delays by 65%
  • Conducted monthly data analysis of injury trends, identifying that 40% of claims were related to patient transfers, which led to the implementation of a safe lifting program reducing these injuries by 33%
  • Represented the hospital in 15 dispute resolution meetings with insurance providers, successfully advocating for appropriate benefits for employees in 80% of cases
  • Established relationships with 25+ community rehabilitation providers to create a comprehensive network of support services for injured workers, improving access to specialized treatment by 50%

Workers' Compensation Coordinator

General Hospital Calabar
06.2016 - 05.2018
  • Processed and managed approximately 180 occupational injury claims annually, ensuring 100% compliance with statutory filing deadlines and documentation requirements
  • Developed and implemented a standardized return-to-work protocol
  • Coordinated with medical professionals, supervisors, and employees to create individualized accommodation plans, with a 91% successful implementation rate
  • Analyzed quarterly injury data to identify that 35% of claims were related to slips and falls, leading to a targeted prevention campaign
  • Facilitated monthly disability management education sessions for 10 department supervisors, improving understanding of early intervention strategies and accommodation requirements
  • Established streamlined communication protocols with insurance providers that reduced information request turnaround time by 60% and improved stakeholder satisfaction scores by 25%
  • Represented the organization at 8 tribunal hearings, developing comprehensive appeal submissions and successfully defending the employer's position in 6 cases
  • Created detailed job description library for organization and maintained relevance with regular updates..
  • Assisted with design and implementation of various employee benefits programs.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

Education

M.Sc. - Neuroscience & Rehabilitation

University of Calgary
01.2021

B.Sc. - Human Anatomy/Physiology

Anambra State University
07.2014

Skills

  • Disability Management
  • Return-to-Work Planning
  • Functional Abilities Assessment
  • Disability Support Management
  • CDMP Principles
  • Occupational Injury Assessment
  • Workplace Accommodations
  • Stakeholder Collaboration/Management
  • Conflict Resolution
  • Negotiation Techniques
  • Client Advocacy
  • Legal & Regulatory Knowledge
  • Alberta WCB Regulations
  • BC WCB Regulations
  • Disability/Privacy Legislation
  • Human Rights Compliance
  • Occupational Health & Safety
  • Employment Standards
  • Microsoft Office Suite
  • Medical Data/Trend Analysis
  • Document Management
  • Healthcare Medical/ Terminology and Knowledge
  • Rehabilitation Protocols
  • Injury Prevention
  • Physical Disability/Ergonomic Assessments
  • Healthcare Systems Navigation

Certification

  • PMP
  • WFS (Asana)
  • CRTWC (in view)

Languages

English
Full Professional

Timeline

Nuerodisability Interventionist

Monarch Clinic
04.2024 - Current

Disability Management Coordinator

University of Calgary
08.2021 - 04.2024

Occupational Health Coordinator

Dell Hotel and Suites
11.2019 - 09.2021

Rehabilitation and Return-to-Work Specialist

General Hospital Calabar
06.2018 - 10.2019

Workers' Compensation Coordinator

General Hospital Calabar
06.2016 - 05.2018

M.Sc. - Neuroscience & Rehabilitation

University of Calgary

B.Sc. - Human Anatomy/Physiology

Anambra State University

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Uche Joan O