Uainani Pikula
San Mateo
Summary
Dynamic professional with a proven track record at Total Airport Services Inc., excelling in operations management and exceptional customer service. Skilled in workflow optimization and team leadership, I significantly enhanced project completion rates and customer satisfaction. Expert in data entry and relationship development, my approach consistently drives performance improvement and sales growth.
Overview
7
7
years of professional experience
Work History
Administrator
Total Airport Services Inc.
10.2021 - 11.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Visual Merchandiser
Target
11.2017 - 03.2021
- Collaborated with store managers to develop new displays.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Evaluated store performance and made recommendations for changes to optimize sales.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
- Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
- Developed planograms based on best-selling products, optimizing merchandise visibility and accessibility for shoppers.
Sales Associate
FinishLine
03.2017 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate Of Arts - Psychology
College of San Mateo
San Mateo, CA05.2017
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Documentation and reporting
- Decision-making
- Team building and leadership
- Personable and approachable
- Work Planning and Prioritization
- Relationship development
- Goal setting
- Employee supervision
- Resourceful and analytical
- Operations management
- Performance improvement
- Flexible schedule
- Information management
- Verbal and written communication
- Task delegation
- Inventory control
- Workflow optimization
- Leadership
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Meeting deadlines
- Upselling
- Professional demeanor
- Retail store operations
- Merchandise display
Languages
Tongan
Native or Bilingual
Accomplishments
I was a recipient of Osher Scholarship and Woman’s Club of San Mateo Fund Scholarship.
Affiliations
I was affiliated with the Mana program and the Umoja program during my time at the College of San Mateo, and I graduated from both programs
Timeline
Administrator
Total Airport Services Inc.
10.2021 - 11.2023
Visual Merchandiser
Target
11.2017 - 03.2021
Sales Associate
FinishLine
03.2017 - 08.2017
Associate Of Arts - Psychology
College of San Mateo
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