Tzu Chu (Natalie) Hung
Uxbridge,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty.
Overview
14
14
years of professional experience
Work History
Office Manager
Pathways On Pleasure Valley
05.2015 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Coached new hires on company processes while managing employees to achieve maximum production.
Barista Shift Supervisor
Starbucks
06.2013 - 08.2014
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Barista
Starbucks
02.2013 - 06.2013
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista
Second Cup Coffee
10.2011 - 02.2013
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Restaurant Team Member
Tim Horton's
12.2009 - 09.2011
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Bachelor of Arts - Fine Arts
TAINAN UNIVERSITY OF TECHNOLOGY
Taiwan06.2009
Skills
- Preparing Proposals
- Accounts Payable and Receivable
- Calendar Management
- Mail Handling
- Coaching and Training
- Verbal Communication in Mandarin
- Front Counter Maintenance
- Workstation Maintenance
- Staff Management
- Office administration
- Workflow planning
Timeline
Office Manager
Pathways On Pleasure Valley
05.2015 - Current
Barista Shift Supervisor
Starbucks
06.2013 - 08.2014
Barista
Starbucks
02.2013 - 06.2013
Barista
Second Cup Coffee
10.2011 - 02.2013
Restaurant Team Member
Tim Horton's
12.2009 - 09.2011
Bachelor of Arts - Fine Arts
TAINAN UNIVERSITY OF TECHNOLOGY
Similar Profiles
Wendy StilsonWendy Stilson
Director of Shelter Operations, Sexual Assault Counselor at South Valley Services, Friends of Switchpoint, Pathways Domestic Violence ShelterDirector of Shelter Operations, Sexual Assault Counselor at South Valley Services, Friends of Switchpoint, Pathways Domestic Violence Shelter
Conor MorrinConor Morrin
Lifeguard at Pleasure Pools Inc.Lifeguard at Pleasure Pools Inc.
Joseph McTigueJoseph McTigue
Service Technician Apprentice at Pleasure Land RV CenterService Technician Apprentice at Pleasure Land RV Center