Tytus Washington
Long Beach
Summary
Dynamic Service Technician with extensive experience at DIRECTV, excelling in satellite system installation and technical troubleshooting. Proven track record of enhancing customer satisfaction through effective education and exceptional service. Skilled in equipment maintenance and safety compliance, consistently identifying and resolving issues to prevent future breakdowns.
Overview
15
15
years of professional experience
Work History
Service Technician
DIRECTV
Compton
03.2010 - Current
- Installed and configured satellite systems for residential and commercial customers.
- Diagnosed technical issues using advanced troubleshooting techniques and tools.
- Provided exceptional customer service while addressing client inquiries and concerns.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability.
- Collaborated with team members to streamline installation processes for efficiency.
- Educated customers on system operation and features for enhanced user experience.
- Maintained accurate service records and documentation for each installation performed.
- Assisted in training new technicians on best practices and company protocols.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Conducted service appointments to diagnose and fix problems.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Trained new team members on service processes to increase productivity.
Education
High School Diploma -
Lakewood High School
Long Beach, CA06-2001
Skills
- Satellite system installation
- Technical troubleshooting
- Equipment maintenance
- Customer education
- Service documentation
- Safety compliance
References
References available upon request.
Timeline
Service Technician
DIRECTV
03.2010 - Current
High School Diploma -
Lakewood High School
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