Tyson Stead
High Level
Summary
Versatile and professional individual with a proven track record of enhancing customer experience and streamlining operations at Park Plaza Fitness Centre and Park Plaza Arcadia. Strong leadership skills in managing teams and optimizing operational efficiency. Solid foundation in cleaning procedures and incidents management. Achieved notable improvements in service delivery and workplace organization, showcasing dependability and a cooperative teamwork approach. Successfully managed social media accounts for the business, creating marketable posts and advertisements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Gym Receptionist
Park Plaza Fitness Centre
09.2022 - 04.2023
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Signed up new members,organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept Gym clean maintaining equipment cleanliness and stability, Vacuuming and mopping floors
Operations Manager
Park Plaza Fitness Centre
04.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Ensured the functionality and safety of gym facilities by performing regular maintenance and repairs on a variety of fitness equipment and machinery.
- Oversaw the assembly and installation of various types of gym equipment, ensuring proper setup and functionality for new machines.
Operations Manager
Park Plaza Arcadia
04.2023 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Merchandiser
Northern Bottling
02.2021 - 12.2022
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
Special Needs Assistant & Substitute Teacher
Florence MacDougall Community School
10.2021 - 04.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Grocery Clerk
Independent Grocer
12.2016 - 09.2021
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
High School Diploma -
High Level Learning Store
High Level, AB06.2020
Skills
- Customer Experience
- Cleaning Procedures
- Dependability
- Versatile and Cooperative
- Marketing
- Incidents Management
- Team leadership
- Operations management
- Problem-solving
- Staff training
Certification
- CPI Nonviolent Crisis Intervention Training
- ISSA CPR/First Aid
- ISSA Certified Personal Trainer
- ISSA Specialist in Bodybuilding
- ISSA Nutritionist
- ISSA Specialist in Strength and Conditioning
- ProServe LIQUOR Staff Training
Timeline
Operations Manager
Park Plaza Fitness Centre
04.2023 - Current
Operations Manager
Park Plaza Arcadia
04.2023 - Current
Gym Receptionist
Park Plaza Fitness Centre
09.2022 - 04.2023
Special Needs Assistant & Substitute Teacher
Florence MacDougall Community School
10.2021 - 04.2023
Merchandiser
Northern Bottling
02.2021 - 12.2022
Grocery Clerk
Independent Grocer
12.2016 - 09.2021
- CPI Nonviolent Crisis Intervention Training
- ISSA CPR/First Aid
- ISSA Certified Personal Trainer
- ISSA Specialist in Bodybuilding
- ISSA Nutritionist
- ISSA Specialist in Strength and Conditioning
- ProServe LIQUOR Staff Training
High School Diploma -
High Level Learning Store
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