Tyson Southcombe
Edmonton,AB
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
9
9
years of professional experience
Work History
Afternoon/Overnight Assistant Manager
Walmart
- Enhanced store productivity by efficiently allocating staff and resources during overnight shifts.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service delivery.
- Contributed to the successful launch of promotional campaigns by executing marketing strategies, overseeing visual merchandising, and training staff on product offerings.
- Conducted performance evaluations for overnight staff members to identify areas of improvement, provide constructive feedback, and foster professional growth opportunities.
- Streamlined communication between day shift and overnight teams by regularly updating shared logs and attending daily handover meetings.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Fresh Assistant Store Manager
Walmart
Surrey, BC
05.2014 - 05.2016
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Raised property accuracy and accountability by creating new automated tracking method.
- Recruited, hired, and trained initial personnel, working to establis key internal functions and outline scope
- Assisted in recruiting, hiring and training of team members.
- Rotated merchandise and displays to feature new products and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Produce Manager
Walmart
05.2012 - 05.2014
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Coached and mentored new team members.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Selected items for specials and marked down items to reduce losses.
Deli/Produce Associate
Walmart
08.2011 - 05.2012
- Stocked fruits and vegetables and removed old or poor quality products.
- Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Assisted with weekly inventory counts.
- Assisted in reducing waste by implementing proper rotation techniques for perishable items.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Cook
Family Restaurant
Langley, BC
03.2007 - 09.2011
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared and served various food items in fast-paced environment.
- Managed opening and closing shift kitchen tasks.
- Developed relationships with local suppliers to obtain freshest ingredients available.
- Planned menus for different events, seasons and customer requests.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
Langley Secondary School
Skills
- Strategic Planning
- Manage Operations
- Shift Scheduling
- Shrink Minimization
- Time Management
- Coaching and Mentoring
- Shoplifter Detention
- Customer Service and Engagement
- Stock management
- Problem-Solving
Timeline
Fresh Assistant Store Manager
Walmart
05.2014 - 05.2016
Produce Manager
Walmart
05.2012 - 05.2014
Deli/Produce Associate
Walmart
08.2011 - 05.2012
Cook
Family Restaurant
03.2007 - 09.2011
Afternoon/Overnight Assistant Manager
Walmart
Langley Secondary School