Tyson Robinson
Bellflower
Summary
Highly experienced Administrative and Clerical Professional with over 5 years of proven expertise in microsoft office, administrative support, and clerical operations. Adept at maintaining organized workflows, managing data entry, scheduling, correspondence, and supporting executive-level staff with efficiency and discretion. Proficient in a wide range of computer applications including Microsoft Office Suite, database management systems, and digital communication platforms. Recognized for attention to detail, reliability, and strong problem-solving skills in fast-paced office environments.
Overview
4
4
years of professional experience
Work History
Title Support Specialist
Williston Financial Group
02.2020 - 08.2023
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Delivered exceptional administrative support in a fast-paced insurance environment, ensuring accurate processing of customer claims, policy changes, and account updates.
- Managed high volumes of inbound and outbound communications via phone, email, and written correspondence, maintaining professional and timely responses to client inquiries.
- Handled data entry and record-keeping with precision, maintaining accurate customer profiles, policy documentation, and claim logs using insurance database systems and Microsoft Office tools.
- Prepared and distributed policy documents, billing statements, and renewal notices while ensuring compliance with company and regulatory standards.
- Coordinated with internal departments and third-party vendors to resolve customer issues, process escalations, and streamline service delivery.
- Scheduled appointments, maintained calendars, and organized files to support insurance agents and managers, contributing to seamless daily operations.
- Developed and maintained reports for customer interactions, service trends, and policy updates to support team decision-making and performance tracking.
- Trained new administrative staff on internal systems, communication protocols, and office procedures, ensuring consistency in client service delivery.
Event Marketing Manager
Standard Marketing Events
05.2019 - 07.2019
- Boosted event attendance by developing and implementing targeted marketing strategies.
- Optimized post-event analysis processes, identifying actionable insights for continuous improvement of future initiatives.
- Developed comprehensive event marketing plans, incorporating traditional advertising methods alongside innovative digital tactics to achieve desired results.
- Cultivated a loyal customer base through personalized outreach campaigns that fostered meaningful connections between brand and audience members.
- Coordinated all administrative aspects of event planning and execution, including scheduling, budgeting, vendor communications, and contract management.
- Maintained detailed records of event timelines, logistical plans, and post-event reports to ensure smooth operations and improve future events.
- Oversaw the creation, proofreading, and distribution of event-related materials such as invitations, signage, registration forms, and agendas.
- Handled data entry and database management for guest lists, RSVPs, event leads, and marketing outreach, ensuring accuracy and up-to-date information.
- Managed correspondence with clients, sponsors, and internal teams to provide timely updates, confirm details, and ensure alignment across all departments.
- Prepared reports, meeting notes, and administrative summaries to support upper management in event performance reviews and strategic planning.
- Processed invoices, tracked expenses, and maintained organized records to support budget adherence and financial reporting.
- Scheduled meetings, booked venues, coordinated travel, and arranged accommodations for staff, speakers, and event participants as needed.
- Provided on-site administrative support during events, including registration management, vendor coordination, and real-time issue resolution.
Education
Bachelor of Arts - Mass Communications
Norfolk State University
Norfolk, VA05-2019
Skills
- Client support
- Remote support
- Support services
- Customer relationship management
- Training and coaching
- Empathy and patience
- Activity planning
- Technical troubleshooting
- Service desk operations
- Data collection
- Escalation handling
- Data compiling
- Hardware troubleshooting
- Application installations
- Application support
- Call management
- Failure resolution
- Helpdesk operations
- Excellent administrative abilities
- Administrative leadership
- Medical administrative specialist
- Administrative support
- Administrative recordkeeping
- Strong administrative abilities
- Administrative tasks proficiency
- Oversee administrative functions
- Administrative Duties Competence
- Administrative experience
- Administrative expertise
- Teamwork and collaboration
- Friendly, positive attitude
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Flexible and adaptable
- Attention to detail
- Critical thinking
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Title Support Specialist
Williston Financial Group
02.2020 - 08.2023
Event Marketing Manager
Standard Marketing Events
05.2019 - 07.2019
Bachelor of Arts - Mass Communications
Norfolk State University
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