Tyson Peebles
Lexington,SOUTH CAROLINA
Summary
Dynamic manager with proven expertise at Wings And Ale Of Lexington, enhancing service efficiency and customer satisfaction. Skilled in team leadership and conflict resolution.Committed to fostering strong relationships with customers and staff alike.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
Wings And Ale Of Lexington
06.2023 - Current
- Streamlined daily operations to enhance service efficiency and customer satisfaction.
- Trained and mentored staff to improve team performance and service quality.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Developed training materials to support onboarding of new employees effectively.
- Enforced safety protocols, ensuring compliance with health regulations and enhancing workplace safety.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated special events, enhancing community engagement and brand visibility.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Server/ToGo Order
Wings And Ale Of Lexington
04.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction and repeat business.
- Collaborated with team members to ensure efficient service during high-volume periods.
- Managed food and beverage orders accurately, ensuring timely delivery to guests.
- Maintained cleanliness and organization of dining area to promote a welcoming environment.
- Adapted quickly to changing menu items and seasonal promotions to meet customer preferences.
- Handled cash transactions accurately, ensuring proper reconciliation at end of shifts.
- Engaged with guests to provide recommendations and address inquiries about menu options.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Line Cook
Wings And Ale Of Lexington
01.2023 - Current
Temp Worker
College Town on the River
07.2024 - 08.2025
- Supported team members in achieving production goals through efficient task execution
- Adapted quickly to new tools and processes, enhancing workflow efficiency
- Maintained cleanliness and organization of work areas to ensure safe working conditions
Host
Wings And Ale Of Lexington
09.2022 - 03.2023
- Managed reservation systems, optimizing seating arrangements for busy service periods.
- Communicated menu details and specials to guests, enhancing their dining experience and satisfaction.
- Collaborated with kitchen staff to streamline food delivery processes during peak hours.
- Monitored dining area cleanliness and organization, supporting overall operational efficiency.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Greeted and seated guests, ensuring positive first impressions and efficient dining experiences.
Education
High School Diploma -
White Knoll High School
Lexington ScSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Documentation and reporting
- Relationship building
- Shift scheduling
- Conflict resolution
Languages
Spanish
Limited Working
Accomplishments
I became a manager at age 19 with no experience but turns out I’m good at it.
Certification
I am career certified
I am server safe certified
Timeline
Temp Worker
College Town on the River
07.2024 - 08.2025
Manager
Wings And Ale Of Lexington
06.2023 - Current
Server/ToGo Order
Wings And Ale Of Lexington
04.2023 - Current
Line Cook
Wings And Ale Of Lexington
01.2023 - Current
Host
Wings And Ale Of Lexington
09.2022 - 03.2023
High School Diploma -
White Knoll High School