Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Tyson Garcia

Burlingame

Summary

Dynamic facilities and service desk manager with a proven track record at ASML, enhancing service delivery through strategic project management and effective team leadership. Expert in vendor coordination and quality management, achieving significant cost reductions while fostering a collaborative work environment. Committed to excellence in customer service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Catering

Self-Employed
Burlingame
09.2024 - Current
  • Led team of X staff to ensure timely delivery of catering services.
  • Planned catering services for private parties or corporate events.
  • Provided assistance in setting up catering services for corporate events.
  • Coordinated with vendors to arrange venue, catering, decorations, audiovisual equipment, transportation services.
  • Assisted in preparing catering orders for large events or parties.
  • Trained and supervised catering staff to uphold high standards of quality and service.
  • Managed catering inventory, guaranteeing availability of necessary ingredients and supplies.
  • Created budget and tracked expenses to maintain financial accountability for catering services.
  • Formulated marketing strategies to attract new customers and enhance catering visibility.
  • Established system for managing catering bookings and payments efficiently.
  • Coordinated with departments to align catering services with company objectives.
  • Implemented cost-saving strategies, achieving a reduction in catering costs by X%.

Service Desk Manager/Project Coordinator

ASML
San Jose
05.2023 - 09.2024
  • Managed facility operations across multiple sites, supervising service agents and technicians.
  • Managed service desk operations and ensured seamless support for global users.
  • Led team of technicians to resolve technical issues efficiently and effectively.
  • Developed and implemented procedures to enhance service desk performance standards.
  • Coordinated training programs for staff to improve technical and customer service skills.
  • Collaborated with IT teams to integrate new software tools into service desk processes.
  • Facilitated communication between users and technical teams for issue resolution.
  • Organized training sessions for new team members to ensure they had the necessary skills to perform their duties effectively.
  • Participated in weekly meetings with internal stakeholders in order to discuss any outstanding service requests or issues.
  • Coordinated with third-party suppliers when necessary in order to provide an optimal level of customer service.
  • Managed service desk operations, including handling customer inquiries and complaints.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Submitted project deliverables to clients, consistently adhering to quality standards.
  • Utilized tracking tools like Smart Sheet for efficient work order management.
  • Oversaw incident resolution through Jira and Planon ticketing systems to ensure timely handling within SLAs.
  • Escalated unresolved incidents to management, stakeholders, or vendors to maintain service levels.
  • Coordinated schedules with management, stakeholders, and vendors for project transparency.
  • Assisted in developing project schedules and scopes of work, including necessary work permits.
  • Conducted quality assurance tests on projects to verify compliance with standards and requirements.

Facilities Coordinator/Manager

CBRE/Change Healthcare
Emeryville
06.2017 - 10.2022
  • Oversaw seven work sites in California, ensuring efficient operations at central hub and satellite campuses.
  • Coordinated facility maintenance and repairs across multiple healthcare locations.
  • Managed vendor relationships to ensure timely service delivery and compliance.
  • Oversaw inventory management for facility supplies and equipment.
  • Implemented safety protocols to maintain a secure working environment.
  • Scheduled regular inspections to uphold building standards and regulations.
  • Ensured compliance with safety regulations through regular inspection of fire extinguishers, smoke alarms, exit signs.
  • Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
  • Checked common areas and conference rooms regularly to verify cleanliness and order.
  • Assisted with relocations and remodeling projects, including ordering furniture and supplies.
  • Conducted regular inspections on building systems to verify proper operating conditions.
  • Coordinated resources and delegated assignments to maintain efficient building operations.
  • Responded to emergency situations within the building, such as fires or flooding, by coordinating clean up efforts with appropriate personnel.
  • Established relationships with local contractors to facilitate quick response times when repairs were needed.
  • Provided support for events held at the facility by arranging catering services and setting up meeting rooms according to client specifications.
  • Implemented best practices regarding workplace ergonomics in order to reduce risk of injury among employees.
  • Managed system work orders by distributing assignments and closing out completed work after walk-throughs.
  • Organized monthly meetings with staff members responsible for maintaining facilities in order to discuss any issues or concerns related to operations.
  • Supervised janitorial staff on a daily basis to ensure that cleaning tasks are completed efficiently.
  • Hired and coordinated with vendors to perform preventive maintenance work at facility.
  • Oversaw vendor-provided building, janitorial, pest control and landscaping services.
  • Assembled and arranged conference and facility equipment in designated rooms per event requirements.
  • Tracked inventory of cleaning products and materials to maintain optimum supply levels.
  • Handled maintenance and repair demands by preparing schedules and delegating assignments to team members.
  • Tracked employee attendance records related to facility use such as gym membership fees or parking passes.
  • Collaborated with other departments on projects that required cross-functional coordination.
  • Directed maintenance and operations of facility systems to minimize service interruptions.
  • Oversaw construction and renovation projects to meet environmental, health and security standards.
  • Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
  • Enforced tenant and vendor compliance with insurance requirements and coordinated claims.
  • Supervised vendors and contracts to support office environment.
  • Disposed of or oversaw disposal of surplus or unclaimed property.
  • Developed training programs for staff to enhance service delivery.
  • Facilitated communication between clients and internal departments for project alignment.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assisted clients by assessing needs and staying informed on consumer preferences.
  • Provided exceptional customer service to clients, staff, and stakeholders.
  • Utilized Smart Sheet for planning, scheduling, and delegating tasks to meet service demands.
  • Collaborated with Facilities/CHC Managers on project delivery from design to implementation.
  • Managed procurement through construction phases to ensure timely project completions under budget.
  • Served as Owner's representative for multiple projects, including overseeing construction and ensuring compliance with specifications.
  • Directed maintenance operations while prioritizing tasks to complete work orders punctually.

Office services/ Facilities

Wilbur Ellis & Connell Brothers
San Francisco
09.2015 - 03.2017
  • Operated office equipment including printers, copiers, fax machines, and scanners to ensure operational efficiency.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Maintained inventory levels of office supplies and equipment for uninterrupted office functionality.
  • Managed ordering of office supplies and equipment to guarantee adequate stock availability.
  • Coordinated with vendors and suppliers to ensure timely delivery of services and quality products.
  • Performed general office duties, including maintenance of equipment and fulfillment of supply requests.
  • Served as liaison between office and external vendors to facilitate prompt delivery of goods.
  • Conducted regular assessments of office appearance, compiling maintenance checklists and submitting requests.
  • Organized conference room setup and cleanup while monitoring scheduling activities.

Office Services (Contractor)

Genentech/Ricoh
South San Francisco
02.2014 - 08.2015
  • Acted as a liaison between the office and outside vendors to ensure the timely delivery of goods and services.
  • Sorting incoming and outgoing mail/packages for delivery.
  • Scanning incoming packages with an issued government X-ray machine.
  • Use of USPS mail stamp machines for domestic and international use.
  • Arrange for regular maintenance of equipment and internal systems (e.g., heating system, alarms, security cameras).
  • Check rooms and furniture to identify needs for repairs or renovations.
  • Monitor activities that happen outside the building, such as proper waste disposal, and recycling.
  • Fix minor malfunctions in office equipment.
  • Conduct market research, and compare costs and benefits when evaluating new vendors.
  • Maintain an updated record of invoices from external partners (e.g., suppliers, insurance agents, and security guards).
  • Research new services and appliances to facilitate operations.
  • Ensure compliance with health and safety regulations.
  • Collaborated with cross-functional teams to streamline processes and improve workflows.
  • Conducted quality control checks on supplies and materials used in projects.
  • Identified areas for process improvement through regular performance assessments.
  • Kept clients informed about progress status updates throughout the entire process.
  • Resolved any problems encountered during the course of construction work.
  • Evaluated existing structures for repair or replacement options.
  • Identified potential issues or risks that could impact the successful completion of projects.
  • Provided guidance and training to new team members as needed in order to meet performance goals.
  • Developed detailed plans for projects based on customer needs and expectations.
  • Analyzed bids from subcontractors prior to awarding contracts in order to obtain best value services.
  • Managed scheduling to Improve resource allocation and control expenses.

Education

High School Diploma -

North Bergen High School
North Bergen
06-1996

Some College (No Degree) -

College
Scranton, PA

Skills

  • Management of facilities
  • Quality Management
  • JIRA
  • Contract management
  • Medical emergencies
  • Floor planning
  • Issue tracking systems
  • Landscaping
  • Project management
  • Renovation skills
  • Service level agreement
  • Building maintenance
  • Building cladding
  • Procurement
  • Safety principles
  • Microsoft Windows
  • Microsoft Outlook
  • Health care
  • Market trends
  • Regulatory requirements
  • Coordination skills
  • Stakeholder management
  • Construction
  • Cooking skills
  • Knowledge of finance
  • Forecasting skills
  • Knowledge of plumbing
  • Machinery
  • Planned maintenance
  • Risk analysis
  • Shareholder value model
  • Traffic control
  • Cooling, air-conditioning, and ventilation
  • Building security
  • Work orders
  • Analytical thinking
  • Business planning
  • Problem solving
  • Microsoft Office
  • Microsoft SharePoint
  • Auditing skills
  • scheduling
  • Customer service
  • Project planning
  • Property management
  • Knowledge of furnishing
  • Internet services
  • Maintenance
  • Real estate
  • Construction and installation of roofs
  • User assistance
  • Administrative operations
  • Budgeting skills
  • Delivery of projects
  • Coatings
  • Customer relationship management
  • Semiconductors
  • Lithography
  • Policy enforcement
  • Mentoring
  • Team building
  • Team management
  • Strategic thinking
  • Team working
  • Service desk management
  • Catering operations
  • Vendor coordination
  • Event planning
  • Staff training
  • Team leadership
  • Problem solving
  • Effective communication
  • Time management
  • Catering services
  • Hospitality and catering
  • Event catering experience
  • Outdoor Catering
  • Special event catering
  • Catering and menu planning

Websites

Timeline

Catering

Self-Employed
09.2024 - Current

Service Desk Manager/Project Coordinator

ASML
05.2023 - 09.2024

Facilities Coordinator/Manager

CBRE/Change Healthcare
06.2017 - 10.2022

Office services/ Facilities

Wilbur Ellis & Connell Brothers
09.2015 - 03.2017

Office Services (Contractor)

Genentech/Ricoh
02.2014 - 08.2015

High School Diploma -

North Bergen High School

Some College (No Degree) -

College

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Tyson Garcia