Tyson Cragg
Kelowna,BC
Summary
Dynamic and adaptable professional with experience spanning hospitality, recreation, and safety management. Currently excelling as a Server at Milestones, delivering high-quality guest service with accuracy, efficiency, and professionalism. Proven leadership skills developed as a Manager at Splash BC Waterparks and Head Lifeguard & Lifesaving Instructor at the YMCA of Southern Interior BC. Certified in CPR, First Aid, and Emergency Medical Response, with a calm demeanor under pressure and a strong commitment to safety, operational excellence, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Manager
Splash BC Waterparks
06.2022 - Current
- Monitored staff performance and addressed issues.
- Monitored budgets to ensure cost-effectiveness while maintaining quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Milestone's
02.2025 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness and organization of dining area and tables.
Head Lifeguard & Lifesaving Instructor
YMCA of Southern Interior BC
03.2022 - Current
- Evaluated lifeguard performance regularly, providing feedback and coaching for improvement.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Enforced pool rules and regulations, taking disciplinary action when necessary.
Karate Instructor
Kelowna Karate & Fitness
04.2018 - 08.2023
- Built and established lasting relationships using encouragement and personal support.
- Instilled discipline and respect in students, as well as proper etiquette.
- Observed participants during classes, watching for issues and incorrect techniques from beginners to advanced members
Education
Nursing - Science
University of British Columbia
Kelowna, BC06-2029
Standard First Aid + CPR-C -
The Lifesaving Society
06-2025
Serving It Right -
Government of BC
01-2025
High School Diploma -
Rutland Senior Secondary
Kelowna, BC06-2023
Skills
- Multitasking and organization
- Calm demeanour
- Order accuracy
- Cash handling
- Guest engagement
- Strong work ethic
References
References available upon request.
Timeline
Server
Milestone's
02.2025 - Current
Manager
Splash BC Waterparks
06.2022 - Current
Head Lifeguard & Lifesaving Instructor
YMCA of Southern Interior BC
03.2022 - Current
Karate Instructor
Kelowna Karate & Fitness
04.2018 - 08.2023
Nursing - Science
University of British Columbia
Standard First Aid + CPR-C -
The Lifesaving Society
Serving It Right -
Government of BC
High School Diploma -
Rutland Senior Secondary
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