Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrone Joseph

Toronto,ON

Summary

Offering solid foundation in technical support and genuine eagerness to learn and grow within IT field. Brings basic understanding of networking concepts and system maintenance, coupled with hands-on skills in troubleshooting and customer service. Ready to use and develop these skills in IT Support role.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

Harry Rosen
Toronto, ON
10.2022 - Current
  • Coordinated with suppliers and courier services to ensure timely delivery of goods, minimizing inventory errors. Achieved 98% fulfillment rate.
  • Analyzed operational trends and escalated recurring issues to management, contributing to process improvement initiatives.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed proficiency in operational tools and systems, learning and applying new technologies to maintain efficiency in a fast-paced environment.

Customer Service Representative

Winners TJX
Toronto, ON
01.2019 - 09.2022
  • Responded to customer requests for products, services, and company information.
  • Handled a high volume of customer interactions through various communication channels, demonstrating strong communication skills and a customer-first approach.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Rep

LCBO
Toronto , ON
02.2017 - 12.2018
  • Assisted customers with product inquiries, navigating product selection and providing advice on promotions.
  • Developed a nuanced understanding of the store's selection, providing expert guidance to customers.
  • Provided exceptional service under pressure, maintaining composure and ensuring customer satisfaction during high-volume periods.
  • Leveraged customer service software to efficiently manage inquiries and maintain accurate records, contributing to operational efficiency.

Education

Advanced Diploma - IT Technology

George Brown College
Toronto, ON
05.2001 -

Skills

Computer Hardware and Software

Networking installation and troubleshooting

Cloud Applications (AWS, Azure, and Microsoft 365)

Strong Written and Verbal Communication

Problem Solving and Critical Thinking

Timeline

Logistics Coordinator

Harry Rosen
10.2022 - Current

Customer Service Representative

Winners TJX
01.2019 - 09.2022

Customer Service Rep

LCBO
02.2017 - 12.2018

Advanced Diploma - IT Technology

George Brown College
05.2001 -

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Tyrone Joseph