Tyrone Downs
Quinte West,ON
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Expedite Manager
Erb Transport
10.2019 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Developed and implemented efficient routing systems to enhance delivery performance and customer satisfaction.
Regional Manager
Erb Transport
02.2016 - 10.2019
- Oversaw logistics and personnel operations for all of Erb Transport Limited.
- Monitored daily, weekly, and monthly P&L reports to manage logistical performance.
- Enhanced team productivity through regular coaching, training, and performance feedback.
- Fostered continuous improvement culture via process reviews and employee engagement initiatives.
- Resolved escalated customer issues promptly, improving overall satisfaction with proactive communication.
- Collaborated with executive leadership to define long-term objectives and growth strategies.
- Onboarded new customers, developing logistical plans and setting lane rates for freight movement.
- Assigned equipment in compliance with Ministry of Transportation regulations, freight volumes and customer needs.
Operations Manager
Erb Transport
05.2012 - 02.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed all aspects of the supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
General Manager
Chill Chain Logistics
12.2006 - 05.2012
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
Dispatcher Coordinator
Erb Transport
09.1999 - 12.2006
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Enforced safety procedures for all dispatched personnel, resulting in fewer accidents or incidents in the field.
- Developed strong working relationships with local emergency services to ensure smooth coordination during critical events.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
Dockworker
Erb Transport
05.1996 - 09.1999
- Improved warehouse efficiency by organizing and maintaining a clean dock area.
- Loaded, unloaded, and sorted nom perishable freight as part of accurate and efficient daily shipments.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
Education
High School Diploma -
Trenton High School
Trenton, ON06.1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Strategic planning
- Project management
- Customer relationship management (CRM)
- Sales management
- Business administration
- Marketing
- Negotiation
- Business development
- Expense tracking
- Vendor management
- Data analysis
- Competitor research
- Resource allocation
- Computer skills
- Conflict resolution
- Shift scheduling
- Budget control
- Safety procedures
- Employee onboarding
- Policy and procedure development
- Operations management
- Verbal and written communication
- Contract management
- Brand management
- MS office
- Negotiation and conflict resolution
Languages
English
Advanced (C1)
Accomplishments
2005 OTA Dispatcher of the year recipient
Certification
2006 Canada Labour Code Part 2 Diploma
2006 Conflict resolution course graduate
2011 Train the trainer diploma
2019 Leadership of Tomorrow graduate
Forklift license
HACCP certified
Dangerous Goods certified
Timeline
Expedite Manager
Erb Transport
10.2019 - 05.2025
Regional Manager
Erb Transport
02.2016 - 10.2019
Operations Manager
Erb Transport
05.2012 - 02.2016
General Manager
Chill Chain Logistics
12.2006 - 05.2012
Dispatcher Coordinator
Erb Transport
09.1999 - 12.2006
Dockworker
Erb Transport
05.1996 - 09.1999
High School Diploma -
Trenton High School