Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyrone Daley

Ajax,ON

Summary

Dynamic professional with a proven track record at Amazon, adept in warehouse operations and customer relations. Excelled in roles requiring the application of forklift certification and exceptional team-building skills. Achieved significant improvements in order accuracy and efficiency, underscoring a commitment to excellence and a proactive approach to problem-solving. Skilled in tire repair and change operations, with hands-on experience in automotive maintenance and tire servicing. Known for strong problem-solving abilities and efficiency in diagnosing tire issues and performing repairs or replacements swiftly. Demonstrated ability to improve workshop safety protocols and reduce material waste, contributing to more cost-effective operations. Possess deep knowledge of various tire types and their appropriate applications, ensuring optimal vehicle performance. Skilled Line Cook with background in fast-paced, high-volume restaurant environments. Experience includes preparing meals to order, plating and presenting dishes, and maintaining kitchen cleanliness. Strengths encompass knowledge of food safety regulations, culinary techniques, and inventory management. Previous work has demonstrated ability to keep up with rush hours while maintaining quality control and efficiency. Well-spoken professional with several years of experience supporting companies with up to several customer service inquiries daily. Patient and helpful navigator of company policies and regulations to best serve customers while adhering to company rules. Successful de-escalator, responding to tense situations with sense of calm and empathy. Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.

Overview

16
16
years of professional experience

Work History

Tire Technician

kal tires
Oshawa, Ontario
06.2018 - 10.2022
  • Examined tire sidewalls for signs of damage or excessive wear due to improper alignment or overloading of vehicle.
  • Performed minor repairs, such as valve stem replacements, on customer vehicles' tires.
  • Inspected tires for defects and wear, measured tread depth and determined need for replacement.
  • Located tire punctures by inspection or immersing inflated tires in water baths and observing air bubbles.
  • Utilized rubber mallets and mechanical tire changers to separate tubed tires from wheels.
  • Counterweighted rims with consistent commendation for quality and efficiency.
  • Maintained updated knowledge of new techniques or industry advancements to increase personal performance.

Customer Care Coordinator

ELC Dispatch solutions
Toronto, Ontario
05.2021 - 02.2022
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Updated databases with new and modified customer data.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Customer Fulfillment Associate

amazon
Ajax, Ontario
10.2019 - 11.2021
  • Assisted with training new employees on proper order fulfillment techniques.
  • Participated in team meetings to discuss process improvements and new initiatives.
  • Ensured that all safety procedures were followed at all times.
  • Received, unpacked, checked and stored incoming products in designated locations.
  • Compared merchandise invoices to items actually received.
  • Read orders to verify attributes and quantities of merchandise.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Tracked outgoing orders to provide shipping status to customers.

Cherry Picker Operator

sobeys warehouse
Pickering, Ontario
02.2011 - 07.2013
  • Participated in training sessions conducted by supervisors for learning new tasks related to job duties.
  • Followed established safety protocols when working around hazardous materials or heavy loads.
  • Managed inventory levels accurately by keeping track of items moved with the cherry picker truck.
  • Maintained cranes by inspecting for defects or wear, lubricated ropes and winches and replaced worn out cables.
  • Cleaned and lubricated cables, pulleys and grappling devices.
  • Mentored new employees on safety protocols and equipment procedures.
  • Inspected and maintained inventory of all slings, chains, ropes and shackles.
  • Inspected crane mechanisms and lifting accessories to maintain functionality and identify malfunctions.
  • Observed and followed signals of those from individuals directing moving and positioning of loads.
  • Monitored cables and grappling devices for wear and replaced cables according to preventive maintenance schedule.
  • Used floor scales to weigh pallets and bundles, documenting weights for company records.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Loaded or unloaded deliveries and shipments, taking care to avoid damage and safety risks.

Line Cook

turtle jack restaurant
Vaughan, Ontario
11.2007 - 12.2009
  • Stocked and restocked kitchen supplies as needed.
  • Worked closely with management team in order to meet budget goals while maintaining high quality standards.
  • Organized the storage area to ensure that all necessary items were readily accessible.
  • Responded quickly to any customer complaints or concerns about their dining experience.
  • Checked temperature of freezers and refrigerators to maintain proper storage of cold items.
  • Verified kitchen staff followed all recipes and portion serving guidelines correctly.
  • Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
  • Chopped vegetables and seasoned meats and fish in preparation for grilling, sautéing and braising.
  • Cultivated original menu items, precisely executing them to periodically refresh meal portfolio.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Performed workstation prep prior to shift start.
  • Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.

Food Service Worker

Wonderland
Vaughan, Ontario
05.2006 - 11.2006
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Prepared beverages such as coffee, tea, soda.
  • Refilled condiments, napkins and server workstations.
  • Directed patrons to restrooms and other amenities within facility.
  • Collaborated with team to deliver timely service of items.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Education

GED -

York University
Toronto, None
01-2016

Some College (No Degree) - Electrical Engineering

Medix College
Brampton, ON

Skills

  • Tire balancing
  • Tire mounting
  • Universal joint servicing
  • Vehicle repair
  • Leak repair
  • Repair logging
  • Air compressor operation
  • Safety procedures
  • Hand tools proficiency
  • Maintenance management
  • Facility cleaning
  • Torque wrench operation
  • Commercial vehicle work
  • Prep work
  • Quality control
  • Cutting and slicing techniques
  • Food presentation
  • Recipe preparation
  • Food safety knowledge
  • Kitchen station setup
  • Stock rotation
  • Sauce making
  • Knife skills
  • Prepared foods plating
  • Strong organization
  • Reporting and analysis
  • Customer relations
  • Customer relationship management
  • Schedule management
  • Patience and composure
  • Training and mentoring
  • Team building
  • First call resolution
  • Data entry proficiency
  • RF scanner
  • Crane operation
  • Order picking
  • Battery charging
  • Scissor lift operation
  • Lift maintenance
  • Loading and unloading
  • Shipping and receiving
  • Pallet stacking
  • Warehouse operations
  • Forklift certification
  • Certified forklift operator
  • Load lifting
  • Warehouse best practices
  • Loading dock operations
  • Reach truck operation
  • Boxing and labeling
  • RF scanning devices
  • Pallet arrangement
  • Barcode scanning
  • Shipping
  • Order accuracy
  • Merchandise restock
  • Heavy lifting
  • Stock organization
  • Warehouse safety
  • Packaging expertise

Timeline

Customer Care Coordinator

ELC Dispatch solutions
05.2021 - 02.2022

Customer Fulfillment Associate

amazon
10.2019 - 11.2021

Tire Technician

kal tires
06.2018 - 10.2022

Cherry Picker Operator

sobeys warehouse
02.2011 - 07.2013

Line Cook

turtle jack restaurant
11.2007 - 12.2009

Food Service Worker

Wonderland
05.2006 - 11.2006

GED -

York University

Some College (No Degree) - Electrical Engineering

Medix College
Tyrone Daley