Tyrese Hutton
Halifax,NS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. In doing so I will bring enthusiasm, dedication and exceptional work ethics to the workplace.
Overview
3
3
years of professional experience
Work History
Virtual Receptionist
MAP Communications
04.2024 - Current
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Enhanced internal communication by promptly forwarding urgent messages or requests to appropriate personnel within the organization.
- Improved caller experience by consistently delivering professional, friendly, and empathetic assistance during each interaction.
- Provided exceptional support during peak call periods through effective multitasking skills while remaining calm under pressure.
- Managed high volume of inbound calls, providing efficient service and support for clients and colleagues.
Customer Service Representative
Transparentbpo
11.2022 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Housekeeper
Grand Casino Mille Lacs
12.2021 - 07.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeper
Breezy Point Resort
07.2021 - 11.2021
- Upheld high standards of sanitation in common areas, contributing to inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Expeditor
Registrar General Department
01.2021 - 07.2021
- Partnering with co-workers to ensure proper distribution of work.
- Meticulously checking applications and records to ensure they are correctly matched.
- Ensure that work is logged and transported to print room in a timely manner.
Education
Bachelor of Science - Tourism And Hospitality Management
Excelsior Community College
Kingston, Jamaica06.2021
Associate of Science - Tourism And Hospitality Management
Excelsior Community College
Kingston, Jamaica06.2019
Skills
- Strong organizational skills
- Empathy and patience
- Time management expertise
- Customer Service-Oriented
- Data entry proficiency
- Typing speed and accuracy
- Call routing knowledge
- Spreadsheet Management
- Customer Service
- Problem-Solving
- Punctual and Reliable
- Microsoft Office
- Computer Proficiency
Languages
English
Native or Bilingual
Timeline
Virtual Receptionist
MAP Communications
04.2024 - Current
Customer Service Representative
Transparentbpo
11.2022 - 02.2024
Housekeeper
Grand Casino Mille Lacs
12.2021 - 07.2022
Housekeeper
Breezy Point Resort
07.2021 - 11.2021
Expeditor
Registrar General Department
01.2021 - 07.2021
Bachelor of Science - Tourism And Hospitality Management
Excelsior Community College
Associate of Science - Tourism And Hospitality Management
Excelsior Community College
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