Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful customer service/hotel setting.
Hi, I’m
Tyrell Theriault
Niagara Falls,ON
Summary
Overview
1
year of professional experience
Work History
Four Points by SheratonNiagara Falls, ON
Front Desk Agent
08.2021 - Current
Job overview
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
Saint Paul Catholic High SchoolNiagara Falls, ON
High School Diploma
12.2021
University Overview
Skills
- Posting Charges
- Professional Relationships
- Online Bookings Management
- Housekeeping Notification
- Checking Guests In and Out
- Account Balancing
- Guest Amenities
- Credit and Cash Payments
- Feedback Collection
- Registration Services
- Verifying Reservations
- Problem-Solving Skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Front Desk Agent
Four Points by Sheraton
08.2021 - Current
Saint Paul Catholic High School
High School Diploma
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