Tyrell Pier
Oakland
Summary
Financial professional with proven track record in supporting financial operations and client management. Known for high standards and results-driven approach, consistently fostering team collaboration and adapting to changing needs. Skilled in financial reporting, client relations, and problem-solving.
Overview
7
7
years of professional experience
Work History
Financial Services Assistant
Carrington College
San Leandro, CA
06.2025 - Current
- Coordinated communication between students and financial services teams to enhance support
- Reviewed and verified student accounts for accuracy, resolving discrepancies efficiently
- Guided students through financial aid processes, ensuring clear understanding of options and requirements.
- Advised students on financial aid options, policies, and procedures to enhance understanding and accessibility.
Contact Center Sales Agent
Maximus Real Estate Partners
San Francisco, CA
08.2023 - 05.2025
- Managed high-volume inbound and outbound calls, emails, and text messages to assist prospective renters with apartment inquiries.
- Provided detailed information on property availability, pricing, leasing terms, and community features to potential residents.
- Delivered exceptional customer service by actively listening to client needs, and offering tailored solutions to drive interest and engagement.
- Collaborated with on-site leasing teams to coordinate property tours, application processes, and move-in schedules.
- Consistently met or exceeded sales and conversion targets through effective lead nurturing and relationship-building strategies.
Leasing Agent
Common Living
San Francisco, CA
12.2021 - 08.2023
- Assisted prospective residents through the leasing process by providing detailed property information, scheduling tours, and addressing inquiries.
- Utilized strong sales and customer service skills to guide prospects from inquiry to signed lease agreements.
- Provided exceptional customer service to current residents, handling renewals, service requests, and community events.
Front Office Coordinator
BAMO INC
San Francisco, CA
10.2018 - 12.2021
- Served as the first point of contact, greeting clients and visitors with professionalism and hospitality.
- Scheduled and coordinated meetings, client presentations, and travel arrangements for senior designers.
- Assisted with marketing efforts, including social media updates and website content maintenance.
Education
Bachelor of Arts - Organizational Communication
California State University, East Bay
Hayward, CA06-2016
Skills
- Continuing education
- Leadership qualities
- Student support
- Financial counseling
- Financial aid expertise
- Regulatory compliance
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Financial Services Assistant
Carrington College
06.2025 - Current
Contact Center Sales Agent
Maximus Real Estate Partners
08.2023 - 05.2025
Leasing Agent
Common Living
12.2021 - 08.2023
Front Office Coordinator
BAMO INC
10.2018 - 12.2021
Bachelor of Arts - Organizational Communication
California State University, East Bay