TYRA POWLESS
Ohsweken
Summary
Motivated and dedicated individual with 10 years of customer service experience. Seeking the Ǫgwehǫweh/Onkwehonweh Language Administrative Assistant position at the Woodland Cultural Centre. Strong organizational skills, a commitment to learning, and a passion for community involvement and cultural education.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Archival Assistant
Woodland Cultural Centre
08.2024 - Current
- Facilitated research requests from patrons, locating relevant materials and providing them with guidance on usage policies.
- Assisted with the maintenance of archive facilities, ensuring a safe and secure environment for both staff and materials housed within.
- Assisted in the digitization of archival material.
- Enhanced archival organization by meticulously cataloging and labeling historical documents, and collections.
- Worked closely with the librarian to identify gaps in existing collections, targeting areas for potential growth through acquisitions or donor outreach efforts.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
Cashier
Six Miles Solutions Dispensary
07.2022 - 07.2024
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Ensured all transactions were accurately recorded, maintaining a high level of consistency and reliability.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS system to enter orders, process payments and issue receipts.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
Cashier and Gas Attendant
Route 54 Gas and Convenience
08.2021 - 07.2022
- Provided fast, friendly, and accurate customer service while using a POS system
- Frequently restocked product, put multiple orders away while maintaining excellent customer service
- Successfully and correctly made multiple payouts throughout the work shift
- Successfully completed multiple accurate cash drops
- Correctly completed any and all paperwork
- Maintained a clean work space, sweeping, mopping and wiping down surfaces multiple times a day
- Shoveled and swept the parking lot and gas pad
Shift Manager and Gas Attendant
Kanata Fuels
10.2016 - 07.2022
- Provided fast, friendly and accurate customer service to multiple people at a time
- Managed phone calls while calmly and confidently resolving any customer dissatisfactions
- Successfully and accurately completing large amount of cash drops and correctly completing any and all paperwork
- Completed any maintenance needed on the carwash, POS, and debit machines while maintaining a clean work space
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Education
High School Diploma -
Pauline Johnson Collegiate & Vocational School
Brantford, ON01.2019
Skills
- Collection development
- Records management
- Multitasking Abilities
- Customer service
- Verbal and written communication
- Microsoft outlook, word, and Excel
- Friendly, positive attitude
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Organized archive room efficiently and completed the task ahead of schedule, exceeding initial time estimates
- Received positive feedback from supervisors or colleagues on your work in the archival department
- Resolved product issue through consumer testing.
- Supervised team of over 10 staff members.
Certification
- Novice to Know-How: Digital Preservation for Beginners
- Shelving with Library of Congress Classification
Timeline
Archival Assistant
Woodland Cultural Centre
08.2024 - Current
Cashier
Six Miles Solutions Dispensary
07.2022 - 07.2024
Cashier and Gas Attendant
Route 54 Gas and Convenience
08.2021 - 07.2022
Shift Manager and Gas Attendant
Kanata Fuels
10.2016 - 07.2022
High School Diploma -
Pauline Johnson Collegiate & Vocational School
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