Tyra Haynes
Los Angeles
Summary
IT Support and Security Operations Specialist with over 3 years of experience in real-time monitoring, incident reporting, and access control. Expertise in troubleshooting under pressure and coordinating multi-platform operations while maintaining confidentiality protocols. Proficient in security system monitoring and technical problem-solving, with a solid background in IT and cybersecurity.
Overview
4
4
years of professional experience
Work History
Video Specialist
Steno
Los Angeles
01.2022 - 01.2023
- Provided face-to-face, on-camera technical support during live remote depositions, troubleshooting audio/video issues in real time to maintain uninterrupted sessions.
- Organized legal documents and prepared virtual meeting environments for smooth operations.
- Guided clients in using Zoom and other online platforms, resolving access issues and answering technical questions quickly.
- Maintained a professional, assertive, and courteous approach while coordinating multiple tasks in high-pressure environments.
- Adapted quickly to new platforms, tools, and procedures, ensuring operational efficiency in a fast-paced tech startup.
- Delivered white-glove customer service before, during, and after sessions, ensuring satisfaction and confidentiality.
Security Professional
Allied Universal
Los Angeles
01.2020 - 01.2022
- Operated security monitoring systems and live CCTV feeds to detect, assess, and respond to incidents.
- Controlled facility access for 100+ individuals daily, verifying credentials and enforcing security protocols.
- Prepared detailed incident reports and escalated urgent events in accordance with SOPs.
- Conducted tech-assisted patrols and inspections using digital reporting tools.
Customer Service Representative
TEMS Hearing
Los Angeles
01.2019 - 01.2022
- Provided in-person and phone assistance to clients, handling 30+ daily inquiries with professionalism.
- Scheduled appointments, performed data entry, and maintained accurate records.
- Ensured confidentiality of sensitive information in compliance with privacy standards.
- Coordinated with internal staff to address and resolve client concerns.
Education
Bachelor - Computer Information Technology
California State University, Northridge
Northridge, CA05.2026
NPower
Los Angeles, CA03.2022
Skills
- CCTV surveillance and alarm monitoring
- Real-time incident detection
- Documentation and investigation support
- Compliance procedures and credential verification
- Account provisioning and authorization enforcement
- Windows, Linux, and MacOS proficiency
- AWS cloud services
- Remote desktop support and network security
- Cloud security and vulnerability assessment
- Customer service excellence
- Professional correspondence and stakeholder coordination
Projects
NexSecure: Network Revamp, Designed and implemented a secure network infrastructure with VLAN segmentation and ACL-based access control., Configured routers, switches, and firewalls to meet compliance standards., Conducted vulnerability assessments and mitigated risks using cybersecurity best practices. AWS-Hosted Web Application, Deployed a secure, scalable web app with AWS EC2, S3, VPC, and RDS., Implemented encryption at rest and in transit, load balancing, and auto-scaling., Applied least privilege policies for cloud storage access control.
Volunteer Leadership
American Legion Auxiliary California Girls State, Delegate, 2018, Volunteer Counselor, 01/01/24, Present, Mentored a group of 26 high school students in leadership and civic engagement., Coordinated elections, legislative simulations, and workshops for 500+ participants., Ensured safety and security compliance during large-scale events.
Timeline
Video Specialist
Steno
01.2022 - 01.2023
Security Professional
Allied Universal
01.2020 - 01.2022
Customer Service Representative
TEMS Hearing
01.2019 - 01.2022
Bachelor - Computer Information Technology
California State University, Northridge
NPower