Tyra Childers
Apple Valley
Summary
Experienced with insurance claims management and policy coordination, ensuring compliance and accuracy in all documentation. Utilizes strong organizational skills and attention to detail to streamline processes and improve workflow. Knowledge of customer service and problem-solving techniques to effectively address policyholder concerns.
Overview
29
29
years of professional experience
Work History
Insurance Coordinator
Community Medical Group of Riverside
Riverside, CA
07.2010 - 04.2022
- Facilitated processing of insurance claims and ensured accuracy of documentation verification.
- Monitored and updated client records in accordance with data protection standards, enhancing data integrity and security
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Reduced errors in policy documentation, meticulously reviewing and updating insurance records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Verified patient insurance coverage and benefits for medical claims.
- Scanned and uploaded medical records into electronic medical records system.
- Input data into computer programs and filing systems.
- Checked patients in and out of their appointments.
Medical Biller ( Externship )
Upland Family Practice
Upland, CA
03.2010 - 05.2010
- Payment posting.
- EOB's
- Billing and Coding Superbills.
- Deposits
- Electronic Billing on Alteer
- Verification of Eligibility.
Senior Client Service Coordinator
H&R Block
Riverside, CA
12.2003 - 04.2009
- Coordinated client appointments and managed scheduling to optimize service delivery.
- Assisted clients with tax-related inquiries, providing accurate information and support.
- Developed and maintained client relationships, ensuring high satisfaction levels.
- Streamlined communication processes between clients and tax professionals for efficiency.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Daily Bank Deposits
Customer Service Representative
HomeBase Home Improvement Co.
Riverside, CA
07.1993 - 03.2002
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Collaborated with team to streamline service processes, improving response times.
- Trained new staff on product knowledge and customer interaction techniques.
- Managed escalated issues effectively, maintaining positive customer relationships.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Certification - Medical Billing / Health Claims Examiner
American Career College
CA04-2010
GED -
Dept of Education
Ontario, CASkills
- Insurance claims processing
- Insurance verification
- Customer/Patient service and assistance
- CPT coding
- Private/HMO insurance
- Data entry/Registration
- Records management
- Appointment scheduling
- Documentation processing
- Medical terminology
- HIPAA compliant
- Prior authorization processing
- Billing software
Languages
English
Timeline
Insurance Coordinator
Community Medical Group of Riverside
07.2010 - 04.2022
Medical Biller ( Externship )
Upland Family Practice
03.2010 - 05.2010
Senior Client Service Coordinator
H&R Block
12.2003 - 04.2009
Customer Service Representative
HomeBase Home Improvement Co.
07.1993 - 03.2002
Certification - Medical Billing / Health Claims Examiner
American Career College
GED -
Dept of Education