Tyonna Yearwood
Los Angeles
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
PFA IV Universal Banker
Kinecta Federal Credit Union
01.2022 - 01.2025
- Opened, closed, and updated accounts for customers.
- Process and fund wires, credit cards, personal loans, and vehicle loans.
- Establish, develop and maintain long term client relationships with current and potential clients.
- Provided members tailored recommendations of credit union products.
- Contributes to the development and implementation of fraud risks, policies, standards and procedures.
- Advanced in investment referrals.
- Go to select employer (SEG) events to canvas and onboard new members.
- Obtain sales goals, delivering customer service and growing location revenues.
- Assist member contact customer service department via online/virtual.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
Bartender
Buffalo Wild Wings
03.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Lead Teller
Wells Fargo
01.2018 - 01.2021
- Process a variety of financial transactions.
- Comply with bank operations and security procedures.
- Engage in meaningful conversation to understand customer financial needs.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Approved large transactions for tellers.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Introduced customers to other bank team members to help meet financial needs.
- Replenished ATM funds in empty canisters prior to validation process.
Server/ Bartender
Dave & Busters
01.2015 - 01.2020
- Conveyed menu information & assisted with special events.
- Made menu recommendations, answered questions and shared additional info with guest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Mixed ingredients to prepare cocktails.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cleaned areas and balanced out cash to deposits by end of day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate Degree - Business Administration
West Los Angeles College
Culver City, CA05-2017
Skills
- Computer Proficiency
- Business Writing
- Presentation Skills
- Typing Speed (65 WPM)
- Volunteer Work
- Strong work ethic
- Strong multitasking
- Problem-solving
Certification
Licensed Notary
Timeline
Bartender
Buffalo Wild Wings
03.2023 - 10.2024
PFA IV Universal Banker
Kinecta Federal Credit Union
01.2022 - 01.2025
Lead Teller
Wells Fargo
01.2018 - 01.2021
Server/ Bartender
Dave & Busters
01.2015 - 01.2020
Associate Degree - Business Administration
West Los Angeles College
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