Tyneka Smith
Santa Maria
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Dedicated and professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Coordinator
Good Samaritan Shelter
05.2024 - Current
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Medical Respite Case Manager
Good Samaritan Shelter
05.2019 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Relocation Manager
Safe Haven ADT
08.2023 - 02.2024
- Managed post-move follow-ups to address any outstanding concerns or issues that arose during the relocation process promptly.
- Oversaw office space planning efforts during corporate relocations that ensured minimal downtime during the moving process.
- Assisted clients in developing budgets for relocations based on market data analysis, enabling them to make cost-effective decisions regarding their moves.
- Continuously evaluated internal processes and procedures, identifying areas for improvement and implementing changes as needed to enhance overall service quality.
Cashier
Orchard Supply Hardware LLC
05.2018 - 11.2018
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
Inventory Specialist
RGIS Inventory
08.2017 - 05.2018
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Conducted organizational safety program reviews per department protocols.
- Audited clinical trials through review of research protocols and regulations compliance.
Production Line
Cool Pak Industry
09.2017 - 10.2017
- Boxed, labeled and transported items to support assembly operations.
- Performed hand-finishing of final products after assembling component parts for items.
- Made sure that products were produced on time and are of good quality.
- Inspected finished products for quality and adherence to customer specifications.
Sales Associate
Home Depot
05.2016 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Production Worker
Spice Hunter
08.2016 - 08.2016
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
- Examined incoming materials and compared to documentation for accuracy and quality.
General Labor
PictsSweet
07.2016 - 08.2016
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Painter
New Life Painting
01.2016 - 08.2016
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Protected all surfaces from damage and spills by using drop cloths prior to and during painting.
- Repaired defects in walls including holes and scrapes.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
- Mixed and matched paints according to customer specifications.
Cashier
Walmart Market
08.2014 - 08.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Overnight Stocker
Walmart
02.2013 - 08.2014
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Kept front check out area clean and organized for efficient service.
Landscaper
CCC
01.2012 - 08.2012
- Removed weeds, hazards and debris from common pathways to improve usability.
- Performed multiple landscaping tasks, including planting, watering, mulching and edging.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Maintained routine landscaping schedules to boost lawn health.
Youth Corp Member
CAC
06.2010 - 01.2011
- Removed weeds, hazards and debris from common pathways to improve usability.
- Handled upkeep of residential work sites, including hedge, bush and shrub trimming.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
Education
Certificate - BLS
Allan Hancock College
Santa Maria03-2022
Skills
- Critical Thinking
- Service-Oriented
- Originality and Creativity
- Time Management
- Problem Solving
- Goal Setting
- Relationship Building
- Decision Making
- Customer assistance
- Case management
Certification
- Licensed - EMT
EMS ID : 4611-1525-4183
Registry Number: E3602415
Status: Newly Certified
Exp Date: March 31, 2023
Timeline
Program Coordinator
Good Samaritan Shelter
05.2024 - Current
Relocation Manager
Safe Haven ADT
08.2023 - 02.2024
Medical Respite Case Manager
Good Samaritan Shelter
05.2019 - Current
Cashier
Orchard Supply Hardware LLC
05.2018 - 11.2018
Production Line
Cool Pak Industry
09.2017 - 10.2017
Inventory Specialist
RGIS Inventory
08.2017 - 05.2018
Production Worker
Spice Hunter
08.2016 - 08.2016
General Labor
PictsSweet
07.2016 - 08.2016
Sales Associate
Home Depot
05.2016 - 01.2017
Painter
New Life Painting
01.2016 - 08.2016
Cashier
Walmart Market
08.2014 - 08.2015
Overnight Stocker
Walmart
02.2013 - 08.2014
Landscaper
CCC
01.2012 - 08.2012
Youth Corp Member
CAC
06.2010 - 01.2011
Certificate - BLS
Allan Hancock College
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