Summary
Overview
Work History
Education
Skills
Previous Employer Location
Previous Employer
References
Timeline
Generic

Tylr Roy

Lamont,Alberta

Summary

I have spent the last 7 years as a stay-at-home mom raising my children and I am now ready to re-join the workforce. I am excited about the opportunity to grow within ATB and to harness new skills as a Client Service Representative. All my previous employers can attest that I am a hard worker, a quick learner and I provide exceptional customer service. My time management skills are superior, and I enjoy pushing myself to be better everyday. Being a stay-at-home mom has encouraged me to improve upon the systems in my household, manage the day to day lives of my children, and schedule appointments and meetings. My communication skills, problem solving, and financial skills have all improved with my time spent at home. I know that despite my break from the professional world I have only improved upon all of my skills, and I find myself ready to apply them all within a role with ATB.

Overview

11
11
years of professional experience

Work History

Assistant Key Holder, Sales Associate

Thyme Maternity
Edmonton
10.2014 - 02.2017
  • Enforced loss prevention policies including monitoring CCTV footage.
  • Greeted customers and provided assistance with selections.
  • Reconciled registers at the end of each shift while following standard operating procedures.
  • Operated Point-of-Sale systems in order to process transactions accurately.
  • Participated in regular staff meetings with management team members.
  • Processed returns, exchanges, layaways, special orders, gift cards.
  • Provided backup coverage for the Store Manager during absences or peak periods.
  • Organized backroom stock areas for easy access by associates.
  • Provided excellent customer service to ensure customer satisfaction.

Gas Station Lead

Shell
Springfield
06.2006 - 09.2014
  • Performed regular maintenance tasks such as checking fluid levels in tanks and pumps.
  • Provided assistance to customers with inquiries about products and services.
  • Assisted in stocking shelves with merchandise, including cigarettes, beverages, snacks and other items.
  • Resolved customer complaints promptly and professionally according to company policies.
  • Processed payments using point-of-sale systems while ensuring accuracy in all transactions.
  • Maintained accurate records of fuel inventory, sales and cash reconciliation reports.
  • Reviewed vendor invoices for discrepancies before authorizing payment.
  • Responded quickly to emergency situations such as fires or hazardous material spills.
  • Ensured that all health codes were followed when handling food products for sale in the store.
  • Managed a team of up to 10 employees by providing guidance, feedback and direction when needed.
  • Trained new employees on proper customer service techniques and safety protocols.

Education

High School Diploma -

Belleisle Regional High School
Springfield, NB
06-2010

Skills

  • Sales proficiency
  • Promotional planning
  • Loss prevention strategies
  • Cash Handling Accuracy
  • Task Delegation
  • Customer Service Management
  • Bank Deposits
  • Cash Handling
  • Alarm systems
  • Daily Reporting
  • Loss Prevention
  • Customer Service

Previous Employer Location

Edmonton, Alberta

Previous Employer

Thyme Maternity

References

References available upon request.

Timeline

Assistant Key Holder, Sales Associate

Thyme Maternity
10.2014 - 02.2017

Gas Station Lead

Shell
06.2006 - 09.2014

High School Diploma -

Belleisle Regional High School

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Tylr Roy