Tyler Yoo

Entry-level IT Support Technician with hands-on experience resolving Tier 1 technical issues in networking, hardware, and A/V systems. Skilled in troubleshooting Wi-Fi connectivity, repairing wired infrastructure, and setting up peripheral devices, with ability to log and resolve tickets using ServiceNow. Strong background in client-facing support, providing reliable assistance to students, staff, and event organizers in fast-paced environments.

Junior Network Technician - University of Toronto | April 2025 - August 2025

• Resolved Tier 1 tickets in ServiceNow, improving connectivity, restoring printer functionality, and supporting A/V setups to reduce downtime for students and staff.
• Inspected and repaired wired network infrastructure across ~800 residence rooms, restoring reliable connectivity and enhancing the student experience.
• Coordinated with clients to deliver A/V support for lectures, conferences, and campus events, ensuring seamless execution and minimal technical disruptions.

Lifeguard - Lifetime Athletic | Jan 2025 - Present

• Monitored pool environment and assisted patrons, balancing safety oversight with customer service to maintain secure and welcoming conditions
• Documented and reported safety incidents using digital systems, ensuring accurate records and compliance with organizational standards.

Head Lifeguard  - YMCA of Oakville | July 2022 - April 2025

• Led daily operations and enforced safety protocols, safeguarding patrons while maintaining a high standard of service.
• Trained and mentored new staff, strengthening team performance and ensuring preparedness for emergency response procedures.

• CompTIA A+ | September 2025 (Code: GCMDWM7YXBQE1G0J)
• Standard First Aid with CPR-C | Jan 2025