Tyler West
Sacramento
Summary
Management professional with experience leading high-volume business operations, developing high-performing teams, and executing strategic initiatives that drive organizational success. Recognized for building strong workplace cultures, improving customer satisfaction, and delivering measurable business results in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Rebounderz Adventure Parks
Sacramento, CA
12.2023 - Current
- Directed all aspects of store operations, driving over $5 million in cumulative gross sales while maintaining operational excellence and high customer satisfaction standards.
- Developed and managed cross-functional teams to achieve operational and sales objectives through performance coaching, accountability, and continuous improvement initiatives.
- Led recruitment and onboarding efforts for 50+ employees, overseeing candidate screening, interviewing, background checks, offer administration, new-hire documentation, and compliance with company policies.
- Elevated customer satisfaction and strengthened the store's online reputation, increasing its Google rating from 3.8 to 4.1 stars through employee development and service-focused operational improvements.
- Managed full-cycle payroll administration and monitored monthly financial performance, including budget oversight, expense analysis, and cost-control initiatives to maximize profitability.
- Collaborated with executive leadership, including the CEO and corporate management team, to evaluate business performance, identify operational opportunities, and implement strategic improvements.
Assistant Manager
Rebounderz Adventure Parks
Sacramento, CA
10.2021 - 12.2023
- Maintained oversight of cash management operations, ensuring accurate reconciliations, secure handling procedures, and compliance with company financial controls.
- Coordinated daily operations of a high-volume family entertainment center, ensuring efficient execution of operational processes, safety standards, and guest service objectives.
- Developed and trained employees on operational procedures, safety protocols, and customer service standards, fostering a high-performing team environment.
- Performed facility and equipment inspections, proactively identifying maintenance needs and supporting compliance with safety regulations and operational standards.
- Managed guest relations and issue resolution, enhancing customer satisfaction and reinforcing a positive brand experience.
Military Police Officer
Army National Gaurd
Sacramento, CA
02.2021 - Current
- Directed public-facing traffic and crowd management operations during state emergency activations, ensuring safety, organization, and effective communication with community members.
- Supervised and maintained accountability for assigned personnel, supporting operational objectives through leadership, training, and performance oversight.
- Contributed to security operations for the 2023 APEC Summit in San Francisco, collaborating across teams to support a safe and secure environment for attendees and dignitaries.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06-2019
Skills
- Operational Leadership
- Strategic Planning
- P&L Management
- Financial Oversight
- KPI Monitoring & Reporting
- Business Performance Management
- Talent Acquisition & Recruitment
- Workforce Development
- Regulatory Compliance
Certification
- ServSafe Manager
- Lean Six Sigma Yellow Belt
- OSHA 30 General Industry
- Google Digital Marketing Fundamentals
Timeline
Store Manager
Rebounderz Adventure Parks
12.2023 - Current
Assistant Manager
Rebounderz Adventure Parks
10.2021 - 12.2023
Military Police Officer
Army National Gaurd
02.2021 - Current
High School Diploma -
El Camino Fundamental High School