Tyler Venn
Moose Jaw,SK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Service Manager
Western Dodge
09.2023 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Parts Counter Person
SGI
04.2023 - 09.2023
- Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
Service and Parts Manager
Knight Honda
02.2022 - 04.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
Service Advisor
Knight Honda
06.2015 - 02.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Office Manager
Sears Travel
11.2013 - 06.2015
- Handled all aspects of client complaints by maintaining quality communications and establishing productive relationships.
- Prepared necessary travel documentation for national and international trips to diverse locations.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
Education
Diploma - Police Sciences
ICS Canada
Moose Jaw03.2011
High School Diploma -
Riverview Collegiate
Moose Jaw2003
Skills
- Conflict Mediation
- Job Planning
- Labor Management
- Analytical and Critical Thinking
- Budget Administration
- Administrative Oversight
- Supply Requisition
- Cost Tracking
- Employee Performance Evaluations
- Managing Parts
Languages
English
Native or Bilingual
Timeline
Service Manager
Western Dodge
09.2023 - Current
Parts Counter Person
SGI
04.2023 - 09.2023
Service and Parts Manager
Knight Honda
02.2022 - 04.2023
Service Advisor
Knight Honda
06.2015 - 02.2022
Office Manager
Sears Travel
11.2013 - 06.2015
Diploma - Police Sciences
ICS Canada
High School Diploma -
Riverview Collegiate
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